Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keisha Gowdy

Kingston,ON

Summary

Committed and hardworking Front end associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

13
13
years of professional experience

Work History

Front End Associate

Toys"R"Us
08.2019 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.

Stay At Home Mom

The Rowdy Gowdys
05.2012 - Current
  • Maintained clean, safe and well organized home environment.
  • Ensured safety and well being of each child..
  • Cooked tasty, nourishing meals for the family to promote better nutrition.
  • administered medication to children and remained vigilant for negative side effects.
  • supervised daily activities and provided assistance when needed.


Account Manager

Richards Painting
03.2012 - 04.2014


  • Tracked business revenue and costs, diligently reconciling accounts to maintain high accuracy.
  • oversaw documentation and reporting of expenses, sales ans other transactions.

Food Service Worker

Subway
09.2011 - 05.2012
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Education

Personal Support Worker - Health

Limestone District School Board
Kingston
06.2011

High School Diploma -

QECVI
Kingston, ON
06.2009

Skills

  • Customer Service
  • Time Management
  • Front-end Performance Optimization
  • Product restocking
  • Team contribution
  • Retail transactions
  • Merchandise Recommendations
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Team Leadership
  • Creative Thinking
  • Attention to Detail
  • Safety and Cleanliness Standards
  • Building Customer Loyalty

Languages

English
Professional Working

Timeline

Front End Associate

Toys"R"Us
08.2019 - Current

Stay At Home Mom

The Rowdy Gowdys
05.2012 - Current

Account Manager

Richards Painting
03.2012 - 04.2014

Food Service Worker

Subway
09.2011 - 05.2012

Personal Support Worker - Health

Limestone District School Board

High School Diploma -

QECVI

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Keisha Gowdy