Keisha Deas
Brampton
Summary
Experienced professional with a proven track record in customer-facing roles within the hospitality and retail industries. Proficient in cash handling, POS operations, conflict resolution, and fostering team collaboration. Recognized for delivering exceptional service, thriving in high-pressure situations, and cultivating a positive and organized work environment. Eager to contribute a strong work ethic and friendly demeanor to a new opportunity.
Overview
10
10
years of professional experience
Work History
Supervisor
Palm Palace
01.2016 - 01.2019
- Promoted from Server/Bartender to Supervisor due to leadership capabilities and consistent high performance.
- Managed daily front-of-house operations including staff scheduling, opening/closing duties, and upholding service standards.
- Trained new employees and maintained efficient, friendly service during peak hours.
- Handled cash and credit transactions accurately, balanced registers, and followed security protocols.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
Waitress
Kelseys
01.2016 - 01.2017
- Provided prompt, friendly service in a fast-paced dining environment.
- Processed payments using a POS system and created accurate guest checks.
- Verified guest identification for alcohol purchases and maintained service policies.
- Assisted with staff training to maintain high service and safety standards.
Bartender/Waitress
Caribbean Sunset
01.2015 - 01.2016
- Delivered efficient food and beverage service in a busy bar environment.
- Prepared cocktails, processed transactions, and maintained organized work stations.
- Assisted with opening/closing duties, restocked supplies, and supported overall guest satisfaction.
Sales Associate/Customer Service
PetValu
01.2014 - 01.2015
- Assisted customers in selecting pet care products, ensuring expert and friendly service.
- Handled cash, debit, and credit transactions with precision, while also managing inventory.
- Supported daily store operations including opening/closing procedures and team training.
- Contributed to a 20% sales increase through personalized recommendations and product knowledge.
Pharmacy Assistant Intern
Shoppers Drug Mart
01.2024 - 01.2024
- Delivered front-counter support and provided general product information to customers.
- Maintained accurate inventory by restocking shelves and organizing products.
- Handled confidential information with care, adhering to privacy protocols.
- Collaborated with team members in a fast-paced environment, demonstrating reliability and attention to detail.
Education
Pharmacy Assistant Diploma -
TriOS College
Brampton, ON01.2024
Skills
- Communication & Problem solving
- Time Management & Multitasking
- Customer service excellence
- Cash handling & POS Operation
- Team Leadership & Training
- Inventory Control & Merchandising
Timeline
Pharmacy Assistant Intern
Shoppers Drug Mart
01.2024 - 01.2024
Supervisor
Palm Palace
01.2016 - 01.2019
Waitress
Kelseys
01.2016 - 01.2017
Bartender/Waitress
Caribbean Sunset
01.2015 - 01.2016
Sales Associate/Customer Service
PetValu
01.2014 - 01.2015
Pharmacy Assistant Diploma -
TriOS College
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