Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keisha Belfon

Oshawa,ON

Summary

A highly organized and dedicated professional with extensive experience in health care management and supportive care. Seeking to leverage my skills in client care, team leadership, and operational efficiency to contribute to the success of a dynamic healthcare environment.

Overview

1
1
Certification

Work History

Supported Care Aide

Chartwell Wynfield Retirement Residence
  • Answered inquiries from family members regarding the condition of their loved ones.
  • Ensured cleanliness and tidiness of client spaces by making beds, cleaning rooms, and maintaining living areas
  • Delivered compassionate care and emotional support to residents
  • Provided support and guidance to clients in their daily tasks and mobility
  • Engaged clients in various activities to enhance their well-being.
  • Assisted clients with daily activities, such as bathing, dressing, and eating.

Case Manager/Team Lead Health Protection Division

Ontario Ministry of Health, Public Health Sudbury & Districts
  • Provided expert guidance on COVID-19 case and outbreak management
  • Conducted investigations and provided support to resolve outbreaks
  • Collaborated with healthcare providers to manage and control infections
  • Developed and implemented training materials for team members
  • Answering or escalating concerns and queries from team members
  • Managed day-to-day team activities and conducted performance reviews
  • Employee onboarding and offboarding.

Assistant Manager

Queen Medical Clinic Gupta and Associates
  • Managed and oversaw clinical operations while offering assistance to the interdisciplinary team.
  • Trained new employees and increased client satisfaction.
  • Reconciled clinical discrepancies and handled client/staff concerns.
  • Improved clinic efficiency by 40% through the implementation of new systems.
  • Supervised daily operations, including scheduling shifts and assigning duties.

Executive Administrative Assistant

Addiction Medicine Services (AMS)
Toronto, Ontario
  • Greeted and directed clients professionally
  • Managed clinical duties, including phone inquiries, filing, and patient information management
  • Organized schedules and handled confidential client information.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.

Education

Diploma - Community Service and Addiction Worker

CIMT College
Scarborough, ON

Skills

  • Managing medical clinics
  • Overseeing clinical staff
  • Implementing and enforcing policies
  • Handling clinical discrepancies
  • Working with high-risk populations
  • Providing specialized care
  • Leadership
  • Team management

Certification

  • Certification for Crisis Intervention
  • Micro Certificate for Supportive Care Assistant Program
  • Certificate for Privacy & The Personal Health Information Protection Act (PHIPA)
  • Standard First Aid and CPR Level C
  • Certificate of Achievement: Introduction to Public Health in Canada
  • Certificate of Achievement: Introduction to Case Interviewing
  • Certificate of Completion: Health and Safety in the Workplace for Supervisors

Timeline

Supported Care Aide

Chartwell Wynfield Retirement Residence

Case Manager/Team Lead Health Protection Division

Ontario Ministry of Health, Public Health Sudbury & Districts

Assistant Manager

Queen Medical Clinic Gupta and Associates

Executive Administrative Assistant

Addiction Medicine Services (AMS)

Diploma - Community Service and Addiction Worker

CIMT College

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Keisha Belfon