Keiry Loya
Rancho Cordova
Summary
Dynamic shift leader with a proven track record at Ono Hawaiian BBQ, excelling in customer service and employee training. Skilled in inventory management and task delegation, I foster a positive team environment while enhancing operational efficiency. Committed to delivering exceptional service and driving team performance through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service
McDonald's
Folsom
06.2023 - Current
- Established guidelines for excellent customer service standards.
- Provided excellent customer service to guests.
- Greeted customers and provided customer service.
- Provided customer service assistance when required.
- Greeted customers and provided friendly customer service.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Provided excellent customer service during deliveries.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Managed customer service inquiries and complaints.
- Delivered prompt, accurate, and excellent customer service.
Front Counter Crew Member
Ono Hawaiian BBQ
Rancho Cordova
04.2024 - 06.2025
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored inventory levels and ordered supplies as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored employee performance and provided feedback for improvement.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Greeted customers warmly and provided menu recommendations.
- Maintained cleanliness of the front counter and dining area.
- Assisted in training new crew members on service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues effectively.
- Stocked supplies and managed inventory levels at the front counter.
- Promoted daily specials to enhance customer experience and satisfaction.
- Greeted customers in a friendly and courteous manner, providing excellent customer service.
- Cleaned work areas regularly throughout shift including counters, equipment, floors.
- Restocked supplies such as napkins, utensils, and condiments when needed.
- Responded promptly to customer complaints or concerns in a professional manner.
- Assisted customers with inquiries, orders, and purchases of products.
- Ensured that all food items were prepared according to company specifications.
- Adhered to all safety protocols while handling food products.
- Organized the front counter area to ensure an efficient workflow.
- Performed opening and closing procedures such as counting money in cash drawers and reconciling daily sales reports.
- Assisted customers with loading purchased items into their vehicles.
Education
High School Diploma -
Cordova High
Rancho Cordova, CA05-2025
Skills
- Customer service
- Employee training
- Team building
- Inventory management
- Task delegation
- Problem solving
- Effective communication
- Time management
- Positive attitude
- Training assistance
- Outstanding customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Counter Crew Member
Ono Hawaiian BBQ
04.2024 - 06.2025
Customer Service
McDonald's
06.2023 - Current
High School Diploma -
Cordova High