Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keirstyn Gendron

Niagara Falls

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Buck Or Two Plus
Thorold, ON
03.2022 - Current
  • Managed daily store operations, ensuring efficient workflow and customer satisfaction.
  • Oversaw inventory management, optimizing stock levels and reducing waste.
  • Trained and mentored staff on product knowledge and customer service techniques.
  • Developed promotional strategies to enhance sales and attract new customers.
  • Conducted financial analysis to monitor profitability and drive cost-effective decisions.
  • Implemented process improvements that increased operational efficiency and reduced errors.
  • Established vendor relationships to streamline supply chain processes and enhance product offerings.
  • Evaluated market trends to adapt business strategies for competitive advantage.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Small Business Co-Owner

Golden Gardens Supply Co
Thorold, ON
01.2018 - Current

Started the business with my husband from the ground up. Mainly focused on having and rising our three kids but assisting where needed. Light office work, advertising, dispatching and organizing trucking. Later on learned to operate heavy equipment.

Manager

Chile and Agave
St. Catharines, ON
03.2011 - 05.2016
  • Supervised daily operations to ensure efficiency in service delivery and customer satisfaction.
  • Developed training programs for staff to enhance product knowledge and service skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Thorold Secondary School
Thorold, ON
06.2009

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Inventory management
  • Payroll processing

Timeline

Owner/Operator

Buck Or Two Plus
03.2022 - Current

Small Business Co-Owner

Golden Gardens Supply Co
01.2018 - Current

Manager

Chile and Agave
03.2011 - 05.2016

High School Diploma -

Thorold Secondary School
Keirstyn Gendron