Keiran O'Neill

• Build strong customer relationships through excellent communication skills and product knowledge
• Improve customer satisfaction with attentive service and quick assessment and resolution of needs and/or issues
• Repairing and sharpening skates
• Maintain alpine skis, cross-country skis and snowboards, and corresponding boots and other various equipment
• Operating POS system when needed to assist in sale of product(s) for customer
• Mentored junior staff members, fostering a supportive work environment that encouraged professional development.
• Enhanced the store layout to create a more visually appealing shopping experience for customers.
• Trained and mentored new sales representatives.

• Trained and mentored new sales staff on customer service, product knowledge, and sales techniques Interact with a variety of customers to understand their specific needs for a variety of ski equipment, and make sure they are fit properly for all needed equipment that will be tailored to their skill level, ability and needs Modify and adjust ski boots through various heat molding procedures to provide the best fitting equipment

• Enhanced equipment efficiency with routine maintenance, cleaning, and lubrication tasks
• Assisted in facility renovations, including painting, minor plumbing repairs, and carpentry work.
• Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
• Work on Lock 42 - Lock 45 from Lake Simcoe to Georgian Bay, interacting and working with local lock site staff to assist in various repairs, inspections, and installations
• Assist and work on a team to help in preventative, corrective and annual maintenance
• Assist in problem solving on various mechanical, hydraulic and electrical system issues within the various locks, lock stations, bridges, and vehicles both on and off the waterway, that are maintained by the Washago Shop crew
• For the Summer of 2020, I was also a summer student at the Washago Shop for Parks Canada

• Created a library of custom CAD components that could be reused across multiple projects Utilized CAD software to develop renderings and animations for marketing materials Utilized CAD software to create detailed assembly drawings for manufacturing Created detailed 2D drawings and technical specifications documents that followed industry standards

• For the past three years, between the months of February and May, I have been Humber College's Ontario Skills Team Mentor for the Mechanical CAD Competition utilizing SolidWorks
• Within these three years, the student(s) I have chosen to represent Humber College have placed as followed;

- Student Placed 3rd in 2021 in Ontario Skills Competition

- Student Placed 1st in 2022 in Ontario Skills Competition

- Student Placed 3rd in 2023 in Ontario Skills Competition

• Set an unprecedented record at Humber College, which in addition to the medal I earned myself for placing 3rd in the Mechanical CAD category in 2021 while in my second year at Humber College, was followed by mentoring Humber students to place for the three years I have mentored
• Enhanced team performance by providing consistent guidance and constructive feedback.