Keiran Czaya-Woolly
Calgary,Canada
Summary
Motivated Service Advisor and Customer Experience Specialist with over a decade of hands-on experience in customer service, team leadership, and mechanical environments. Adept at building trust with clients, streamlining workflow, and delivering reliable results under pressure. Known for adaptability, initiative, and commitment to continuous growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Garage Box Automotive
04.2025 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assess customer vehicle concerns, prioritize service needs, and recommend solutions tailored to each case.
- Utilize shop management software for invoicing, scheduling, and inventory tracking.
- Build long-term customer relationships by providing honest guidance and consistent service excellence.
Service Advisor
Wingtech Automotive
02.2025 - 05.2025
- Advised clients on necessary automotive repairs and maintenance, providing accurate estimates and explanations.
- Coordinated work schedules between customers and technicians to ensure timely service.
- Maintained detailed records of services performed and handled warranty documentation.
- Delivered excellent customer support, resolving issues quickly and professionally.
Desk Personnel
A1 Tire and Wheel
07.2022 - 01.2024
- Operated the front desk of a fast-paced tire and wheel shop with nine service bays, balancing high-volume scheduling with real-time workflow coordination.
- Managed daily chaos—juggled walk-ins, booked appointments, warranty claims, supplier calls, and customer inquiries simultaneously.
- Provided guidance on tire fitment, offset, and rim compatibility, translating technical details into clear advice for customers.
- Built a reputation as the shop’s anchor under pressure—resolving problems quickly, maintaining composure, and keeping the day on track no matter how unpredictable.
- Oversaw all shipping/receiving.
Team Lead
Partsource
03.2018 - 11.2021
- Handled sensitive commercial client information, ensuring confidentiality and compliance.
- Streamlined organization of large-scale orders for accuracy and timely delivery.
- Fostered a positive team environment through conflict resolution and open communication.
Tire Technician/Front Desk Assistant
Costco
02.2017 - 02.2018
- Performed tire installations, rotations, and repairs in a high-volume shop, adhering to all safety protocols and manufacturer guidelines.
- Inspected vehicles for tire wear and mechanical issues, providing recommendations based on industry standards.
- Handled customer intake and service documentation at the front desk, maintaining accurate records for warranty and service history.
- Balanced front-of-house service with back-shop efficiency, supporting both technicians and customers throughout the service process.
Lube Technician/Service Advisor
Mr.Lube
01.2014 - 02.2017
- Performed oil changes, fluid top-ups, filter replacements, and other preventative maintenance services with precision and speed.
- Conducted multi-point inspections and identified potential mechanical issues, communicating findings clearly to customers.
- Advised customers on manufacturer-recommended services and upsold additional maintenance packages when appropriate.
- Maintained accurate service records, processed payments, and coordinated workflow between bays and waiting customers.
Skills
- Customer Service
- Ability to Multitask
- Leadership Skills
- Mechanical Knowledge
- Handling customer complaints
- Bill preparation
- Records management
- Client rapport
- Tech-Savvy
Certification
- First Aid/ CPR AED, Red Cross
- PT Certificate, CanFit Pro
- Serve-It-Right, Government of Sask.
- Food Safe, Costco
- Gymnastics Coach Certificate
Timeline
Service Advisor
Garage Box Automotive
04.2025 - Current
Service Advisor
Wingtech Automotive
02.2025 - 05.2025
Desk Personnel
A1 Tire and Wheel
07.2022 - 01.2024
Team Lead
Partsource
03.2018 - 11.2021
Tire Technician/Front Desk Assistant
Costco
02.2017 - 02.2018
Lube Technician/Service Advisor
Mr.Lube
01.2014 - 02.2017
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