Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keira Woodman

Labrador City,NL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Walmart
03.2022 - 04.2024
  • A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty
  • This role is also accountable for maintaining compliance for company programs and operational standards.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Established team priorities, maintained schedules and monitored performance.

Cashier

Walmart
11.2021 - 03.2022
  • Provide a positive customer experience, Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
  • Resolves customer issues and answers questions
  • Bags purchases if needed.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Reduced processing errors by meticulously following transaction procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

Menihek Highschool
Labrador City, NL
06.2023

Skills

  • Closing and Opening experience
  • Cashiering
  • Customer service
  • Retail sales
  • Serving experience
  • Kitchen experience
  • Cleaning experience
  • Communication skills
  • Cash handling
  • Organizational Skills
  • Merchandising
  • Retail management
  • Store management
  • Team Building and Leadership
  • Excellent time management skills
  • Staff Management
  • Decision-Making
  • Exceptional telephone etiquette
  • Schedule Management
  • Positive Attitude
  • Teamwork and Collaboration
  • Front desk

References

  • Terrance Jesso, 649-5793
  • Frances Locke, 944-4972

Timeline

Customer Service Manager

Walmart
03.2022 - 04.2024

Cashier

Walmart
11.2021 - 03.2022

High School Diploma -

Menihek Highschool

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Keira Woodman