Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic
Keira Stone

Keira Stone

London,ON

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Virtual Assistant

Kate Ferguson, ND
09.2023 - Current
  • Responsible for settling LifeLab invoices, inputting daily sales, inventory sales, lab sales and expense tracking into bookkeeping excel sheet
  • Responsible for patient emails and correspondence, booking or rescheduling appointments via email, answeing inquiries related to booking appointments, transferring emails to patient charts
  • Responsible for direct billing for patient visits
  • Responsible for ordering inventory and creating LifeLab requisitions and uploading patient files
  • Responsible for letting members into the community Facebook group and updating tracking sheet, sending welcome PMs to new members and engaging with them via messenger, booking new members into discovery calls, and creating content/content graphics for the Facebook group

Office Administrator/Sales Associate/Packing, Shipping, and Receiving Assembler

Bridlewood Soaps
09.2021 - Current
  • Respond promptly to all customer and client inquiries via phone or email within established timeframes
  • Process invoice accurately and efficiently
  • Train newly hired employees regarding company procedures, standards and goals
  • Participate in management meetings to discuss new directives and offer insights and suggestions to improve procedures
  • Package, seal and ship items using appropriate labels and materials
  • Collaborate effectively with team members to ensure timely completion of assigned tasks
  • Handle multiple tasks simultaneously with professionalism and efficiency
  • Operate cash register and POS to handle purchases, refunds, and exchanges for customers
  • Establish a positive rapport with customers and clients by delivering friendly, personalized service
  • Built relationship with customers to encourage repeat business

Supplement Advisor

Harmony Whole Foods Market
12.2020 - 09.2021
  • Established a positive rapport with customers by delivering friendly, personalized service
  • Offered individualized nutrition and supplementation recommendations
  • Managed inventory accurately
  • Counting inventory on a regular basis with accuracy

Sales Associate

Pet Valu
09.2019 - 06.2021
  • Responsible for excellent customer service, helping customers with nutrition for their pets, received inventory, store maintenance, opening and closing of the store and cash transactions

Accounts Payable Administrator

Greenfield Global
04.2019 - 08.2019
  • Responsible for processing with accuracy, accounts payable invoices, processing cheque runs, posting cash for accounts receivable and filing.

Office Administrator

Pursuit Health
01.2018 - 08.2018
  • Responsible for maintaining a clean and enjoyable work space, handling internal and external communications with patients, booking appointments, and cash transactions.

Data Entry Clerk

Millennium 1 Solutions
02.2016 - 08.2018
  • Responsible for efficiently entering accurate data and determining eligibility for dental claims.

Sales Associate

Marks Work Wearhouse
08.2014 - 01.2017
  • Responsible for quality customer service, store maintenance, and cash transactions.

Education

Institute of Holistic Nutrition
2020

Fanshawe College
2018

Orangeville District Secondary School (ODSS)
2016

Advanced Open Water Certification
2016

Lesley University
2016

Scuba Certification
2015

Skills

  • Self-Starter
  • Detail Oriented
  • Critical Thinking
  • Team Collaboration
  • Personal and Approachable
  • Strong Interpersonal/Leadership skills
  • Clear Communication
  • Time Management
  • Office Administration
  • Customer Service
  • Fast Learner
  • Active Listener

Volunteer Experience

  • Link leader - September – October 2013/ September-October 2014 - YLCC
  • Jungle Cat World Counsellor in Training - summer of 2013
  • SPCA BARC program Counsellor - summer of 2009/2010/2011
  • Counsellor - 2010/2011/2012/2013/2014 – Summer/ March break camp
  • Volunteer experience - 2010/2011/2012 – Erin Fall Fair

References

References available upon request – thank you for your time and consideration.

Timeline

Virtual Assistant

Kate Ferguson, ND
09.2023 - Current

Office Administrator/Sales Associate/Packing, Shipping, and Receiving Assembler

Bridlewood Soaps
09.2021 - Current

Supplement Advisor

Harmony Whole Foods Market
12.2020 - 09.2021

Sales Associate

Pet Valu
09.2019 - 06.2021

Accounts Payable Administrator

Greenfield Global
04.2019 - 08.2019

Office Administrator

Pursuit Health
01.2018 - 08.2018

Data Entry Clerk

Millennium 1 Solutions
02.2016 - 08.2018

Sales Associate

Marks Work Wearhouse
08.2014 - 01.2017

Institute of Holistic Nutrition

Fanshawe College

Orangeville District Secondary School (ODSS)

Advanced Open Water Certification

Lesley University

Scuba Certification

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Keira Stone