Keira Rose Nyaberi
Toronto,ON
Summary
Reliable and Goal oriented, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate
Holt Renfrew
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hostess
Kelly’s landing
08.2022 - 10.2022
- Transferable skills include; fast paced environment, reservation coordination, events coordination
- Excellent Food safety and Handling
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Server
East side Mario’s
06.2022 - 08.2022
- Transferable skills include; serving experience, understanding of restaurant specs, up sell and recommend food and drink, maintain composure under pressure, fast pace service, organized and timely service
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Crew member
Booster Juice
06.2022 - 08.2022
- Transferable skills include: fast pace service, fluent steps of service (name, allergy, etc) cleanliness of work areas and high touch areas
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Barista
Starbucks
07.2021 - 06.2022
- Transferable skills include; team working and collaborative skills, verbal communications (customer connections), personal motivation, critical thinking, multitasking, working under pressure, ensuring quality in work
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Private Tutor
Self Employed
09.2020 - 12.2020
- Transferable skills; leadership skills, problem solving, creativity, self directed learning
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
- Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.
Cashier
Foodland Grocery
07.2020 - 12.2020
- Transferable skills include; money handling, time management, bagging and handling items, information technology
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
IGCSE -
Brookhurst Internatonal School
High School Diploma -
St Stephens Catholic School
06-2022
Skills
- Service oriented
- Problem-solving
- Sales development
- Relationship building
- Goal oriented
- Strategic planning
- Policy and procedure adherence
- Reliable and punctual
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual
Affiliations
- Universal Music Group
- Loud Army
Interests
- Electronics and Circuit Building
- Video Gaming
- App Development
- Virtual Reality
- Augmented Reality (AR) Development
- Web Development and Design
- Environmental Conservation Projects
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Food Photography
- Interior Design
- Blogging
- Music
- Team Sports
- Martial Arts
- Yoga
- Gym Workouts
- Mindfulness Practices
- Running
Timeline
Seasonal Sales Associate
Holt Renfrew
11.2022 - 01.2023
Hostess
Kelly’s landing
08.2022 - 10.2022
Server
East side Mario’s
06.2022 - 08.2022
Crew member
Booster Juice
06.2022 - 08.2022
Barista
Starbucks
07.2021 - 06.2022
Private Tutor
Self Employed
09.2020 - 12.2020
Cashier
Foodland Grocery
07.2020 - 12.2020
IGCSE -
Brookhurst Internatonal School
High School Diploma -
St Stephens Catholic School
Similar Profiles
Lesly MelendezLesly Melendez
Department Sales Director- Cosmetics at Holt RenfrewDepartment Sales Director- Cosmetics at Holt Renfrew
Martina WachlinMartina Wachlin
Visual Merchandising Supervisor at Holt RenfrewVisual Merchandising Supervisor at Holt Renfrew
Maryna ZarutskaMaryna Zarutska
Budget Analyst at Holt Renfrew Inc.Budget Analyst at Holt Renfrew Inc.