Summary
Overview
Work History
Education
Skills
Timeline
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Keira Velasco

Perris

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience

Work History

Customer Service Supervisor

Rite -Aid
02.2022 - 12.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.

Lead/Supervisor

Wayfair
05.2017 - 10.2021
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Forecasted department labor requirements and established accurate budgets to cover expected demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Warehouse Worker

Amazon
10.2016 - 03.2017
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
  • Simplified shipping and receiving processes for improved workflow.
  • Consistently lifted materials weighing as much as 20-50 pounds.

Cashier

Primos Tacos
02.2016 - 08.2016
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Collected and authorized payments of guests
  • Maintained cash drawer of $1,000 or more per shift

ICQA Warehouse Associate

ModusLink
04.2015 - 07.2016
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Updated daily logs with regular shift activities and incident details.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Completed over 10 customer orders each day in warehouse setting

Education

High School Diploma -

Valley View High School
Moreno Valley, CA
05.2014

Skills

  • Priority management
  • Financial Management
  • Computer experience
  • Strategic planning
  • Staff Management
  • Team Building
  • Inventory oversight
  • Training and mentoring
  • Operations management
  • Critical Thinking
  • Bilingual

Timeline

Customer Service Supervisor

Rite -Aid
02.2022 - 12.2023

Lead/Supervisor

Wayfair
05.2017 - 10.2021

Warehouse Worker

Amazon
10.2016 - 03.2017

Cashier

Primos Tacos
02.2016 - 08.2016

ICQA Warehouse Associate

ModusLink
04.2015 - 07.2016

High School Diploma -

Valley View High School

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Keira Velasco