Keira Cooley
Simi Valley
Summary
Dynamic property management professional with extensive experience in optimizing operational efficiency and enhancing tenant relations. Expertise in lease administration and conflict resolution, complemented by strong leadership qualities that foster team collaboration and success. Proven track record of boosting tenant satisfaction and retention through proactive communication strategies and effective problem-solving. Committed to driving results that align with organizational goals while maintaining a high standard of service excellence.
Overview
4
4
years of professional experience
Work History
Leasing Associate
Asset Living
Simi Valley, CA
06.2025 - Current
- Managed lease agreements and tenant communications to enhance resident satisfaction.
- Conducted property tours and showcased amenities to prospective tenants effectively.
- Collaborated with maintenance staff to ensure timely resolution of tenant requests.
- Implemented streamlined leasing processes to improve operational efficiency.
- Increased lease renewals through effective communication and fostering positive relationships with tenants.
- Spearheaded lease renegotiations with existing tenants during times of economic uncertainty, securing continued occupancy while balancing business needs.
- Streamlined application processes, improving the efficiency of leasing operations.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
Leasing Professional
Greystar
North Hollywood , California
10.2023 - 04.2025
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- - Highly skilled in phone communication, providing clear and professional interactions with residents, prospects, and clients.
- - Proficient in property management systems such as Yardi and Onesite, with extensive experience in resident and applicant management.
- - Knowledgeable in prospect management systems, including Funnel, ILM, CRM, and Knock, enhancing lead tracking and client relationship management.
- - Experienced in organizing and coordinating resident events, fostering a positive community atmosphere.
- - Efficient in organizing both online resident files within property management systems and physical paper files for seamless record-keeping.
- - Capable of generating and executing lease agreements, ensuring accuracy and compliance with all necessary terms.
- - Skilled in generating and extending renewal leases, optimizing tenant retention and lease renewals.
- - Detailed in generating daily activity reports, including tracking tours conducted, delinquency reports, renewals, notices to vacate, applications submitted, denials, and leasing agent activity, while maintaining accurate occupancy and leased percentages.
Leasing Professional
Career Strategies Inc
Woodland Hills, California
04.2023 - 10.2023
- Exceptional phone communication skills, providing clear, effective, and professional interactions with clients, prospects, and residents.
- Proficient in property management systems including Yardi and Onesite, with experience in managing resident and applicant information efficiently.
- Experienced in prospect management systems such as Funnel, ILM, CRM, and Knock, utilizing these tools to streamline lead management and enhance customer relationship processes.
Leasing Professional
Decron Properties Corp.
Gilbert, Arizona
09.2022 - 03.2023
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Used conflict resolution skills to quickly resolve issues among residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Tracked leads using CRM software and followed up with interested parties.
Education
High School Diploma -
Dobson High School
Tempe, AZ05-2021
Skills
- Property management
- Lead tracking
- Lease administration
- Customer service expertise
- Fair housing regulations
- CRM software proficiency
Timeline
Leasing Associate
Asset Living
06.2025 - Current
Leasing Professional
Greystar
10.2023 - 04.2025
Leasing Professional
Career Strategies Inc
04.2023 - 10.2023
Leasing Professional
Decron Properties Corp.
09.2022 - 03.2023
High School Diploma -
Dobson High School