Keira Cooley
North Hollywood
Summary
Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.
Overview
2
2
years of professional experience
Work History
Leasing Professional
Greystar
North Hollywood
10.2023 - Current
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- - Highly skilled in phone communication, providing clear and professional interactions with residents, prospects, and clients.
- - Proficient in property management systems such as Yardi and Onesite, with extensive experience in resident and applicant management.
- - Knowledgeable in prospect management systems, including Funnel, ILM, CRM, and Knock, enhancing lead tracking and client relationship management.
- - Experienced in organizing and coordinating resident events, fostering a positive community atmosphere.
- - Efficient in organizing both online resident files within property management systems and physical paper files for seamless record-keeping.
- - Capable of generating and executing lease agreements, ensuring accuracy and compliance with all necessary terms.
- - Skilled in generating and extending renewal leases, optimizing tenant retention and lease renewals.
- - Detailed in generating daily activity reports, including tracking tours conducted, delinquency reports, renewals, notices to vacate, applications submitted, denials, and leasing agent activity, while maintaining accurate occupancy and leased percentages.
Leasing Professional
Career Strategies Inc
Woodland Hills
04.2023 - 10.2023
- Exceptional phone communication skills, providing clear, effective, and professional interactions with clients, prospects, and residents.
- Proficient in property management systems including Yardi and Onesite, with experience in managing resident and applicant information efficiently.
- Experienced in prospect management systems such as Funnel, ILM, CRM, and Knock, utilizing these tools to streamline lead management and enhance customer relationship processes.
Leasing Professional
Decron Properties Corp.
Gilbert
09.2022 - 03.2023
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Used conflict resolution skills to quickly resolve issues among residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Tracked leads using CRM software and followed up with interested parties.
Education
High School Diploma -
Dobson High School
Tempe, AZ05-2021
Skills
- Property management
- Lead tracking
- Lease administration
Timeline
Leasing Professional
Greystar
10.2023 - Current
Leasing Professional
Career Strategies Inc
04.2023 - 10.2023
Leasing Professional
Decron Properties Corp.
09.2022 - 03.2023
High School Diploma -
Dobson High School