Keira Archer
Northridge
Summary
Dynamic hospitality professional with extensive experience at Red Lobster and StoneFire Grill. Proven leadership in managing front-of-house operations, enhancing customer satisfaction through effective complaint resolution, and providing exceptional service. Skilled in food safety oversight and task delegation, consistently optimizing team performance and ensuring a memorable dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Busser
Red Lobster
Valencia
04.2025 - Current
- Greeted and welcomed guests with a warm and friendly demeanor, ensuring a positive first impression
- Managed guest reservations and seating arrangements efficiently, minimizing wait times
- Maintained an organized waiting area, ensuring guests were comfortable while awaiting their table
- Resolved customer complaints or concerns promptly and professionally, striving to exceed guest expectations
- Assisted in managing the flow of customers during peak hours to optimize table turnover rate
Shift Lead
StoneFire Grill
Winnetka
08.2021 - Current
- Provided exceptional customer service as a front of house server, ensuring a positive dining experience for patrons
- Demonstrated extensive knowledge of the menu, including ingredients, preparation methods, and specials, providing recommendations to enhance the dining experience
- Assisted in training new front of house staff, providing guidance on service standards, menu knowledge, and customer interaction
- Maintained a clean and organized server station, restocking supplies and ensuring readiness for service
- Maintained a professional and friendly demeanor during peak hours, effectively handling time-sensitive situations and ensuring smooth service
- Collaborated with the kitchen team to ensure seamless communication and coordination between front and back of house operations
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
- Managed a team of front of house staff members, providing guidance and support to ensure exceptional customer service
Education
Associate's degree - Kinesiology
Los Angeles Valley College
North Hollywood, CA07.2025
High school diploma -
Chatsworth Senior High School
Chatsworth, CA06.2023
Skills
- Food Service
- Shift Management
- Leadership
- Customer complaint resolution
- Task delegation
- Order management
- Effective communication
- Food safety oversight
Certification
- ServSafe
- Food Handler Certification
Timeline
Hostess/Busser
Red Lobster
04.2025 - Current
Shift Lead
StoneFire Grill
08.2021 - Current
Associate's degree - Kinesiology
Los Angeles Valley College
High school diploma -
Chatsworth Senior High School
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