KEIONNA LEICHMAN
Costa Mesa
Summary
Qualified customer service representative with 12 years in fast-paced customer service. Supervisor and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.
Overview
15
15
years of professional experience
Work History
Guest Relations/ Lost and Found Lead
Disneyland Resort
Anaheim
01.2023 - Current
- Provide exceptional guest support and promptly addressing any concerns that may arise.
- Effectively managing multiple guests consecutively for large amount of guests .
- Contributes innovative ideas and solutions to enhance team performance and outcomes.
- Provides support and guidance to colleagues to maintain a collaborative work environment.
Special Event Lead
Disneyland Resort
Anaheim
07.2022 - Current
- Responsible for overseeing particular task throughout event process.
- Delegate work assignments to team and ensure all members are properly trained.
- Work closely with service providers to ensure success and troubleshoot any issues quickly for scenarios that could impact the integrity of the event.
Cast Member Scheduler
Disneyland Resort
Anaheim
02.2022 - Current
- Coordinate the scheduling of cast members, optimizing efficiency and ensuring seamless production operations for multiple areas. (50 wpm typing)
- Direct phone calls to the appropriate personnel.
Attractions Core Lead
Disneyland Resort
Anaheim
02.2011 - 01.2023
- Disney Jr Dance party, Monsters Inc. Mike & Sulley to the Rescue!, and Mickey's PhilharMagic
- Lead cast members ranging from 15-30 cast members.
- Addresses guest concerns through communication skills that creates solutions.
- Enforced procedures, rules and regulations to ensure safe and organized work environment, and immediately communicated any equipment issues and malfunctions.
Remote Access Support
Owning Corporation
Orange
09.2020 - 04.2021
- Processed rapid credit card orders for loan processors, averaging a range of 50 loans a day.
- Obtain limited & full certifications from Homeowner’s Associations.
- Obtain Evidence of Insurance with an updated mortgage clause.
Education
High School Diploma -
Paramount High School
Paramount, CA01.2009
Timeline
Guest Relations/ Lost and Found Lead
Disneyland Resort
01.2023 - Current
Special Event Lead
Disneyland Resort
07.2022 - Current
Cast Member Scheduler
Disneyland Resort
02.2022 - Current
Remote Access Support
Owning Corporation
09.2020 - 04.2021
Attractions Core Lead
Disneyland Resort
02.2011 - 01.2023
High School Diploma -
Paramount High School