Malekia Beals

Claims Handler

Admiral Insurance - Halifax, NS

September 2024 to Present

• Contact third parties involved in accidents with our insured drivers.
• Handle third-party car damages, repairs, or total loss directly, providing great service to support customers through the claims process.
• Provide replacement vehicles to third-party customers during repairs.
• Oversee repairs and monitor any replacement vehicles provided.

Providing exceptional service to new customers.

Answering inquiries,provide product information, or resolving concerns

• Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
• Guided customers through product selection, offering tailored recommendations based on individual needs.
• Documented customer interactions in internal database to maintain complete customer service history.
• Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
• Supported sales efforts by providing accurate information about products or services that matched customer needs.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Educated customers about billing, payment processing and support policies and procedures.

• Boosted brand loyalty with exceptional email support, resulting in repeated business from satisfied customers.
• Maintained comprehensive knowledge of company products, policies, and procedures to provide accurate information to customers.
• Improved customer satisfaction by promptly addressing and resolving email inquiries.
• Enhanced response times for customer emails through efficient organization and prioritization of tasks.