KEINA ALLAN
Victoria,BC
Summary
Relationship-driven, detailed and highly organized professional with a background in psychology and recent work experience in property management and hospitality. Excellent communication skills with proven problem-solving abilities. Experienced in Microsoft Office and other commonly used administrative software.
Overview
8
8
years of professional experience
Work History
Office Administrator (Part-Time)
Centennial United Church
07.2024 - Current
- Responsible for managing the day-to-day administrative functions of the church including answering the phones, responding to inquiries and editing the weekly church bulletin
- Additionally tasked with overseeing facility rentals for the church, including drafting rental contracts and collecting the relevant fees
Property Management Assistant
View Towers
07.2021 - 04.2024
- Performed general administrative tasks including managing correspondence and responding to tenant inquiries
- Liaised with prospective tenants, executing showings and facilitating the completion of necessary contracts
- Acted as the first point of contact in the case of emergencies on the property, communicating clearly and promptly with first responders, maintenance staff and tenants as required
- Oversaw a team consisting of maintenance staff and less senior office staff, providing guidance and training as needed
Airbnb Property Manager
Self-Employed
02.2018 - 06.2021
- Managed a network of 3-5 Airbnb properties in the Greater Victoria Area, achieving nearly perfect guest scores and over 25 repeat visitors in a two-year span
- Fostered excellent relationships with guests, providing area guidance and responding to inquiries
- Oversaw the cleaning and maintenance of the properties, ensuring they remained in impeccable condition
Sales Supervisor
Melt Town Dispensary
01.2017 - 01.2018
- Oversaw the day-to-day operations of the shop, ensuring that an exceptional customer experience was consistently delivered
- Fostered enduring customer-relationships, resulting in a 25% increase in repeat visits
- Performed general administrative tasks and cash-management duties, ensuring that all inventory and funds were tracked and accounted for
Timeline
Office Administrator (Part-Time)
Centennial United Church
07.2024 - Current
Property Management Assistant
View Towers
07.2021 - 04.2024
Airbnb Property Manager
Self-Employed
02.2018 - 06.2021
Sales Supervisor
Melt Town Dispensary
01.2017 - 01.2018
BACHELOR OF ARTS - (DISTINCTION)
Athabasca University
MASTER OF EDUCATION -
University of Alberta
Education
MASTER OF EDUCATION -
University of Alberta
Edmonton, Alberta06.2000
BACHELOR OF ARTS - (DISTINCTION)
Athabasca University
Edmonton, Alberta06.1996
Skills
- Detail-focused
- Customer-oriented
- Excellent communication
- Organized
- Problem-solving
- Time management
- Administrative support
- Professional and courteous
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