Keilly E. Lopez Moran
Bakersfield,CA
Overview
5
5
years of professional experience
Work History
Server
Kuma Sushi
Bakersfield CA
04.2024 - Current
- My responsibilities consist of taking the customers order and having great customer service skills with every individual.
- Being able to be fast on my feet between 6 tables at the same time and remembering their orders.
- Able to handle close out tabs whether they are paying with a credit, debit card, or cash.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Resolved customer inquiries and complaints promptly, enhancing guest satisfaction levels.
- Maintained cleanliness and organization of dining areas, promoting a welcoming environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Waitress
Ichiban Sushi
Bakersfield CA
04.2022 - 04.2024
- I’m in charge of opening and closing the restaurant by making sure the money in the draw is the exact amount from the morning to closing.
- I have to make sure I’m stocked up on items I’m going to need throughout my shifts and keep all my areas clean.
- When I have customers I usually have to go back and forth 8 dine-in tables and also take out orders.
- Also I have to clean up all my tables after having my dine-ins all cashed out.
- For closing I have to put away all my food items back into the fridge, turn off the open signs, put up all the chairs on the tables and clean the restaurant to leave it clean for the next opening shift.
- Trained new staff on menu offerings, service standards, and operational procedures.
ABA Therapist
Special Explorers Center
04.2023 - 07.2023
- My responsibilities included working with children on the spectrum. I would help them build social skills, help them cope with different behaviors they would have. I would have to track each of our sessions and set goals on a data sheet. Then at the end of the day I would give their parents the feedback on how they did all throughout our sessions.
- Developed individualized treatment plans to address clients' behavioral needs and goals.
- Monitored client progress, adjusting interventions to ensure optimal outcomes and engagement.
- Collaborated with multidisciplinary teams to create supportive environments for clients' growth.
Customer Service Cashier
Burlington
Bakersfield, CA
10.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Assisted in training new cashiers on company policies and procedures.
- Managed cash drawer accuracy, ensuring all transactions were correctly recorded.
- Maintained clean and organized checkout areas, promoting a positive shopping experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
Cashier
McDonald's
05.2021 - 04.2022
- Managed cash register operations, ensuring compliance with cash handling procedures.
- Collaborated with team members to maintain a clean and organized work environment.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Education
High School -
Bakersfield High School
Bakersfield, CA06.2022
No Degree - Registered Nursing
Bakersfield College
Bakersfield, CA05.2028
Skills
- Bilingual
- Hospitality service expertise
- Safe food handling
- Organization Skills
- Commutation Skills
- Team Worker
- Flexible schedule
- Child care
- Customer Service
- Cash handling
LANGUAGES
English and Spanish
Timeline
Server
Kuma Sushi
04.2024 - Current
ABA Therapist
Special Explorers Center
04.2023 - 07.2023
Customer Service Cashier
Burlington
10.2022 - 01.2023
Waitress
Ichiban Sushi
04.2022 - 04.2024
Cashier
McDonald's
05.2021 - 04.2022
High School -
Bakersfield High School
No Degree - Registered Nursing
Bakersfield College