Keilani Ogan
San Diego,CA
Summary
Savvy Account Manager with dynamic experience in managing multiple accounts, driving fulfillment and building client relationships. Committed to leveraging skillset in rapport building and seeking to transition into a role for connecting the best talent.
Overview
10
10
years of professional experience
Work History
Account Manager
Aya Healthcare
05.2022 - Current
- 2+ years experience managing jobs and facility needs for Allied/RN professions.
- Oversaw 8 strategic and MSP accounts in 3 markets across multiple locations with 1,000+ clinicians.
- Implemented and advanced MSP account from 0 to 6,000 hours + growing.
- Analyzed market trends, identifying opportunity for margin increase and clinician satisfaction.
- Tailored approach to solve complex requests and facility temperaments, fostering easy flow of communication and strong client/internal relationships.
- Collaborated weekly with supporting teams on strategic fulfillment ideas.
Client Relationship Manager
HairClub
01.2021 - 05.2022
- Lead team of 8 women through daily meetings and strategized with each stylist to capitalize UCE
- Built strong relations with members as their trusted advisor via room visitations, phone, email
- Managed all membership benefits and financials with client base of 300+ and settled escalating complaints regularly via resolutions reasonable for both parties
- Generated new business, converting on average 90% of new business into memberships
- Handled overall business operations from product ordering, member relations to managerial duties
Sales & Marketing Manager
Zafferano Catering
10.2018 - 04.2019
- Mentored owners on creative marketing techniques and strategic sales practices
- Served as liaison between owner and prospective clients
- Researched and tested marketing software applications to increase conversion rate
- Designed email campaigns to 1000 subscribers, relevant to digital marketing trends
- Established successful partnerships with large corporations, wineries, venues, wedding coordinators
Key Account Manager
Bizx LLC
05.2018 - 10.2020
- Managed 200+ accounts and Bay Area accounts per travel recommendations
- Consulted daily with business owners to provide strategic financial solutions and improve cashflow
- Restructured on-boarding process which reduced time-to-activations and streamlined transactions
- Exceeded monthly goal of 70% members contacted and contributed to $400,000 revenue in 3 months
- Fostered Ambassador program using incentive opportunities as exclusive BizX leaders
Account Manager
Lifestyle Publications
02.2016 - 01.2018
- Luxury Print Magazine (Del Mar Lifestyle Magazine & La Jolla Lifestyle Magazine)
- Expanded from 1 to 2 magazines and converted $180,000 to over $375,000 in annual revenue
- Managed account base of 45-50 active monthly advertisers
- Acquired 50% of account base through cold-calling and business walk-ins
- Secured 12-15 weekly appointments with prospective advertisers and partners
- Targeted lead source generation through networking groups, special events & community partnerships
National Sales Coordinator
Entercom Radio
10.2014 - 02.2016
- Managed ad placement, ad trafficking & collections for national client base of over 50 Tier 1 accounts
- Spearheaded endorsements, digital campaigns, contests, remotes appearances and concert preparation
- Designed proposal packages and re-cap presentations for National agencies
- Eased redundancy by expediting expense reports for sales executives
- Organized and coordinated KSON Countryfest Christmas 2015 concert at Del Mar Arena
Education
Bachelor of Arts - Communication Studies
California State University - San Marcos
San Marcos, CA2014
Skills
- MS OFFICE: Word, Excel, PowerPoint, Outlook
- SOFTWARE: Nova, Teams, Connect, CRM, Trackers
Area of Experience
- Extensive Account Management | Pipeline Management
- Relationship Building | Problem Solving & Solution Delivery
- Client Needs Assessment | Strategic Fulfillment & Growth Planning
Timeline
Account Manager
Aya Healthcare
05.2022 - Current
Client Relationship Manager
HairClub
01.2021 - 05.2022
Sales & Marketing Manager
Zafferano Catering
10.2018 - 04.2019
Key Account Manager
Bizx LLC
05.2018 - 10.2020
Account Manager
Lifestyle Publications
02.2016 - 01.2018
National Sales Coordinator
Entercom Radio
10.2014 - 02.2016
Bachelor of Arts - Communication Studies
California State University - San Marcos
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