Keila Simpson
Gatineau
Overview
16
16
years of professional experience
Work History
Cashier and Merchandiser
Winners
02.2009
- Demonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines
- In charge of the change rooms
- Working on the floor and in the back.
Customer Service Officer
Bell Canada
02.2021 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Cashier at costco
costco Inc.
10.2010 - 01.2011
- Responsible for a daily positive customer experience
- Knowledge of working on the floor for stocking shelves
- Operated a cash register, debit, and credit machine
- Keeping the area clean
- Bagged groceries.
Customer service associate
The Bay
05.2008 - 02.2009
- Drives rapid, accurate customer service delivery processes for high-volume retail environment
- Assists managers and other customer service associates to proactively solve issues
- Takes customer orders when possible to alleviate strain on other staff members
- Developed process for inventory cataloging system that saved 50% on processing time of new inventory
- Communicates with customers to create great service environment, answering client questions and handling inbound communication calls
- Exhibits perseverance and ability to overcome unanticipated obstacles.
Education
Diploma of Vocational Studies in Secretarial Studies -
Western Quebec Career Centre
Aylmer, QuebecSecondary Education -
Hull Education Centre
Hull, Quebec09.2023
Skills
- Strong verbal and written communication skills
- Entirely fluent in English, French beginner
- Extensive knowledge of Microsoft applications: Word Processing, Producing spreadsheets (Excel), Teams, and Outlook
- Microsoft Excel Skills
- Microsoft PowerPoint Skills
- Microsoft Outlook Skills
Additional Information
Experienced. Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members., Developed process for inventory cataloging system that saved 50% on processing time of new inventory., Communicates with customers to create great service environment, answering client questions and handling inbound communication calls., Exhibits perseverance and ability to overcome unanticipated obstacles
Languages
English
Full Professional
Timeline
Customer Service Officer
Bell Canada
02.2021 - 04.2024
Cashier at costco
costco Inc.
10.2010 - 01.2011
Cashier and Merchandiser
Winners
02.2009
Customer service associate
The Bay
05.2008 - 02.2009
Diploma of Vocational Studies in Secretarial Studies -
Western Quebec Career Centre
Secondary Education -
Hull Education Centre
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