Keigo Yamamoto
Toronto,ON
Summary
Adept at fostering guest satisfaction, I leveraged social perceptiveness and cleanliness to enhance dining experiences at Seibu Holdings Inc. Excelling in order taking and food safety, I streamlined service processes, significantly contributing to a culture of continuous improvement and repeat business. My proactive approach and memory retention skills ensured exceptional service delivery.
Professional hospitality expert with strong background in delivering exceptional customer service in high-paced environments. Adept at managing diverse tasks, ensuring guest satisfaction, and maintaining high standards of cleanliness and efficiency. Skilled in team collaboration and adapting to changing needs, with focus on achieving results and reliability.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
Seibu Holdings Inc.
10.2022 - 08.2024
- Served meals to customers according to established guidelines.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
Restaurant Worker
Antowa-kusu Co.,Ltd.
03.2021 - 09.2022
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- After lunch, I would determine what ingredients were missing in preparation for dinner and prepare salads, soups, meat, and chicken.
Education
No Degree - Mechanical Engineering
Ryukoku University
Shiga, Japan03-2026
High School Diploma -
Higashiotsu High School
Shiga, Japan03-2018
Skills
- Cleanliness
- Order taking
- Social perceptiveness
- Reservation management
- Table setting
- Personal grooming
Languages
Japanese
Native or Bilingual
English
Limited Working
Timeline
Hotel Waiter
Seibu Holdings Inc.
10.2022 - 08.2024
Restaurant Worker
Antowa-kusu Co.,Ltd.
03.2021 - 09.2022
No Degree - Mechanical Engineering
Ryukoku University
High School Diploma -
Higashiotsu High School
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