Keigh Dickerson
Arroyo Grande
Summary
Results-driven Project/Operations Manager with over 10 years of experience leading teams and managing projects across diverse industries, including construction and retail. Proven ability to successfully oversee budgets, resources, and timelines, consistently delivering projects on time and under budget. Expert in driving operational efficiency, managing cross-functional teams, and fostering strong client relationships. Adept at scaling business operations, with a history of significantly increasing revenue, expanding service areas, and improving team performance. Looking to leverage extensive project management experience and leadership skills to contribute to the success of a dynamic organization.
Overview
14
14
years of professional experience
Work History
Project/Operations Manager
A1 Glass
08.2022 - 03.2024
- Managed a portfolio of over 1500 projects from initiation to completion, ensuring on-time and within-budget delivery.
- Coordinated with cross-functional teams (design, installation, logistics) to streamline operations and improve project workflows.
- Oversaw inventory management and procurement of materials, reducing costs through vendor negotiations and strategic planning.
- Led client communications, providing updates and resolving issues, ensuring high levels of satisfaction and repeat business.
- Implemented process improvements, cutting project delivery times and increasing overall operational efficiency.
- Tracked project progress through software tools, maintaining real-time visibility and ensuring deadlines were met.
- Trained and supervised a team of 15 employees, fostering collaboration and a positive work environment.
- Played a key role in the company’s growth, helping double its size and set new records for completed projects and revenue.
Project/Operations Manager
San Luis Marble
06.2017 - 07.2022
- Managed day-to-day operations for a growing company, overseeing over 1000 projects at any given time, ensuring seamless execution from start to finish.
- Expanded the installation team from 1 crew to over 8, overseeing up to 30 employees and optimizing labor allocation for efficiency.
- Played a key role in driving the company’s growth, with gross revenue doubling year over year through effective project management, process improvements, and team leadership.
- Spearheaded the opening of a second fabrication warehouse and showroom, improving operational capacity and customer experience.
- Expanded the company’s service area from San Luis Obispo County to include the entire coastal region from King City to Ventura, as well as the Fresno Valley territories.
- Managed client relationships, provided project updates, and resolved issues, ensuring high levels of client satisfaction and repeat business.
- Coordinated with sales, design, and installation teams to streamline workflows and maintain consistent, high-quality results across multiple regions.
Meat & Seafood Manager / Butcher
Albertsons Grocery Store
09.2010 - 05.2016
- Played a key role in the successful launch of a new store location, establishing and growing the meat department as a trusted local resource.
- Built strong relationships with customers, gaining their trust and loyalty, which directly contributed to a significant increase in department revenue.
- Hired, trained, and mentored a team of 7 employees, fostering a collaborative and efficient work environment focused on exceptional customer service.
- Prioritized customer satisfaction, ensuring high-quality products and timely service that resulted in repeat business and positive word-of-mouth.
- Drove department revenue growth by doubling sales every year through effective inventory management, sales strategies, and customer relationship-building.
- Maintained department cleanliness, product quality, and compliance with health and safety regulations.
Education
High School Diploma -
Lopez High School
Arroyo Grande, CA06-2011
Skills
- Comprehensive Project Management
Expert in managing complex projects from concept to completion, utilizing proven methodologies such as Agile and Waterfall to ensure on-time, on-budget delivery while maintaining quality and scope Proficient in using tools like MS Project, Trello, and industry specific softwares to track progress and streamline project workflows - Effective Team Leadership & Development
Proven ability to lead, mentor, and inspire cross-functional teams of up to 30 employees Skilled in building high-performing teams, fostering collaboration, and driving a culture of accountability to consistently achieve project objectives - Budget Management & Cost Optimization
Experienced in managing project budgets ranging from $10,000 to $100,000, consistently delivering cost-effective solutions to maximize project value Skilled in strategically allocating resources and negotiating with vendors to ensure projects are completed on time and under budget Proven track record of driving efficiency and reducing expenses without compromising quality - Risk Management & Strategic Problem-Solving
Adept at identifying project risks early, developing risk mitigation plans, and resolving issues quickly to keep projects on track Known for calm, solutions-oriented approaches under pressure to ensure project success
- Stakeholder Engagement & Client Communication
Highly skilled in managing relationships with clients, vendors, and key stakeholders Excellent communicator, ensuring all parties are kept informed with timely updates, progress reports, and transparent problem resolution Strong ability to manage expectations and maintain high levels of client satisfaction - Efficient Timeline & Resource Management
Experienced in developing and managing detailed project timelines, ensuring the optimal use of resources and meeting all deadlines Proficient in balancing competing priorities and allocating resources to maximize project success - Process Optimization & Continuous Improvement
Strong track record of identifying inefficiencies in project processes and implementing streamlined workflows to enhance productivity and reduce costs Known for implementing best practices that improve both project delivery times and team effectiveness - Conflict Resolution & Negotiation
Skilled in mediating conflicts and facilitating productive discussions to resolve issues between team members, clients, and vendors Known for a diplomatic approach that ensures project momentum is maintained, even in challenging situations
Timeline
Project/Operations Manager
A1 Glass
08.2022 - 03.2024
Project/Operations Manager
San Luis Marble
06.2017 - 07.2022
Meat & Seafood Manager / Butcher
Albertsons Grocery Store
09.2010 - 05.2016
High School Diploma -
Lopez High School