Keiesha Moore
Vista, California,CA
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and oral. Skilled in active listening, analyzing, and problem-solving. Committed to enhancing customer experiences through service-oriented behaviors and understanding their desires. Dedicated to providing customized solutions that meet their needs and foster long-term loyalty.
Overview
5
5
years of professional experience
Work History
Legal Assistant/Case Manager
A Law Firm Justice and Equality
2019.10 - 2023.04
- Contacted medical providers to obtain updates on clients' diagnoses and prognoses
- Requested billing/medical records from medical providers with HIPAA form
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Collected Medicare, Medicaid, and private insurance payment ledgers/lien amounts
- Handled attorney's calendar
- Negotiated with insurance agent on client's case, per Medical records
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Partnered with local organizations to expand access to social and community services.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Production Assistant
Select Supplements Inc.
2018.03 - 2019.09
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Unpacked pill for sorting
- Made sure pills were not defective
- Managed and Worked Machine for pill dispense
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Sorted and inspected bottles
- Inspected label to make sure it was placed correctly
- Packaged bottles for shipment
- Communicated with other crew members to coordinated production activities.
Education
Diploma -
Mira Costa Community College
Skills
- Microsoft Word/Excel/Doc/PDF
- Call Management
- Document verification
- Organizational Efficiency
- Scheduling
- Proofreading
- Attention to detail
- Case Management
- Exceptional telephone etiquette
- Customer Relationship Management
- Fast learner
- Data Entry
Languages
Spanish
Intermediate (B1)
Timeline
Legal Assistant/Case Manager
A Law Firm Justice and Equality
2019.10 - 2023.04
Production Assistant
Select Supplements Inc.
2018.03 - 2019.09
Diploma -
Mira Costa Community College
Similar Profiles
Ahmed MohamedAhmed Mohamed
Legal Expert at Justice Law FirmLegal Expert at Justice Law Firm
Serafina ValtierraSerafina Valtierra
Executive Assistant at MELJ (Minorities for Equality, Liberty, and Justice) CenterExecutive Assistant at MELJ (Minorities for Equality, Liberty, and Justice) Center
Whitney SmithWhitney Smith
The Family Service Advocate/Adult Education Instructor at Mothers For Justice And EqualityThe Family Service Advocate/Adult Education Instructor at Mothers For Justice And Equality