Keiesha Moore
Vista, California,CA
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and oral. Skilled in active listening, analyzing, and problem-solving. Committed to enhancing customer experiences through service-oriented behaviors and understanding their desires. Dedicated to providing customized solutions that meet their needs and foster long-term loyalty.
Overview
5
5
years of professional experience
Work History
Legal Assistant/Case Manager
A Law Firm Justice and Equality
10.2019 - 04.2023
- Contacted medical providers to obtain updates on clients' diagnoses and prognoses
- Requested billing/medical records from medical providers with HIPAA form
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Collected Medicare, Medicaid, and private insurance payment ledgers/lien amounts
- Handled attorney's calendar
- Negotiated with insurance agent on client's case, per Medical records
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Partnered with local organizations to expand access to social and community services.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Production Assistant
Select Supplements Inc.
03.2018 - 09.2019
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Unpacked pill for sorting
- Made sure pills were not defective
- Managed and Worked Machine for pill dispense
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Sorted and inspected bottles
- Inspected label to make sure it was placed correctly
- Packaged bottles for shipment
- Communicated with other crew members to coordinated production activities.
Education
Diploma -
Mira Costa Community College
Skills
- Microsoft Word/Excel/Doc/PDF
- Call Management
- Document verification
- Organizational Efficiency
- Scheduling
- Proofreading
- Attention to detail
- Case Management
- Exceptional telephone etiquette
- Customer Relationship Management
- Fast learner
- Data Entry
Languages
Spanish
Intermediate (B1)
Timeline
Legal Assistant/Case Manager
A Law Firm Justice and Equality
10.2019 - 04.2023
Production Assistant
Select Supplements Inc.
03.2018 - 09.2019
Diploma -
Mira Costa Community College
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