Keiera Smith
Menifee
Summary
Experienced professional in administrative operations and crisis management, with a proven track record of enhancing service delivery and compliance. Expertise in analytical decision-making and patient care coordination, leading to significant operational improvements. Demonstrated ability to implement effective strategies that optimize performance and ensure regulatory adherence.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Administrative Support Assistant
VA Loma Linda Healthcare System
Loma Linda
11.2024 - Current
- Managed budget, logistics, personnel optimization, and spatial planning for improved service delivery.
- Coordinated data collection to ensure compliance with performance standards and training requirements, supporting quality improvement initiatives.
- Analyzed workload data to inform strategic resource planning.
- Streamlined administrative support to enhance patient care and policy adherence.
- Oversaw documentation processes for Congressional correspondence and policy amendments, ensuring accurate record-keeping and regulatory adherence.
- Administered organizational reporting and conducted audits to maintain accreditation.
- Facilitated resolution of patient issues and served as liaison between Veterans and staff, enhancing communication and service delivery.
Hazardous Waste Technician
VA Loma Linda Healthcare System
Loma Linda
07.2023 - 11.2024
- Ensured bio-hazardous and medical waste were properly contained and ready for pickup.
- Trained staff on safe handling procedures for bio-hazardous and medical waste, enhancing compliance and safety standards.
- Coordinated movement and transport logistics for various bio-hazardous waste collections, ensuring timely and compliant disposal.
- Implemented safety precautions for transporting multiple containers through facility hallways.
- Utilized appropriate Personal Protective Equipment when handling waste materials.
- Collaborated with leadership to identify and create required signage for bio-hazardous waste areas.
- Conducted emergency scene risk analysis to establish boundaries and protocols for personal protective equipment, mitigation, clean-up, and packaging.
- Analyzed factors affecting emergency response operations and emergency hazard mitigation to develop safety prevention plan.
- Supported development of enhanced procedures to prevent fraud, waste, and abuse.
Administrative Supervisor
U.S. Marine Corps
Oceanside
07.2016 - 03.2021
- Supervised administrative staff, enforcing operational procedures to maintain workflow efficiency.
- Coordinated administrative functions for emergency and non-emergency transfers to ensure seamless operations.
- Resolved immediate issues through comprehensive research and actionable recommendations.
- Delivered efficient, courteous service to Marines and Sailors.
- Analyzed claims and invoices for compliance with payment guidelines, reducing processing errors.
- Managed office inventory by regularly checking stock levels.
- Scheduled and confirmed appointments while tracking no-show cases.
- Directed phone calls to appropriate staff members to enhance communication.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ02-2026
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ08-2024
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ11-2022
High School Diploma -
Manuel Dominguez
Compton, CA06-2015
Skills
- Project oversight
- Patient care coordination
- Compliance with regulations
- Proficient in computer applications
- Organizational prioritization
- Detail-oriented approach
- Analytical skills
- Crisis management
- Training program development
- Leadership experience
- Patient assessment
Certification
OSHA 30-Hour Construction Safety and Health
Timeline
Administrative Support Assistant
VA Loma Linda Healthcare System
11.2024 - Current
Hazardous Waste Technician
VA Loma Linda Healthcare System
07.2023 - 11.2024
Administrative Supervisor
U.S. Marine Corps
07.2016 - 03.2021
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Health Care Management
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Manuel Dominguez