Keidy Cabarcas
Kitchener,ON
Summary
Administrative Assistant with 8 years of experience in organizing finances by preparing and managing the budget, forecasting, payroll, accounts payable and accounts receivable. Expert in processing and preparing invoices. Detail-oriented with a focus on delivering accurate work. Now working as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
TTEC
06.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
Administrative Assistant
Aruba Happy Rentals
01.2018 - 06.2019
- Submitted reports on payroll activities.
- Managed payroll data entry and processing for 40 employees to comply with predetermined company guidelines.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Transferred data and documents to facilitate system migration and software updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Administrative Assistant
Universal Aviation Aruba N.V.
03.2012 - 12.2017
- Executed record filing system to improve document organization and management.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Produced, distributed and tracked more than 150 monthly invoices for aviation business.
- Managed monthly reconciliation schedules for assigned accounts.
- Performed targeted collections on past due accounts aged over 30 days.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and Microsoft Dynamics software.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Executive Grounhandler
Universal Aviation Aruba N.V.
07.2010 - 02.2012
- Completed order transactions and generated travel documentation and detailed itineraries.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Assisted customers with trip planning, pricing and scheduling.
- Entered information in INSYGHT system to maintain updated details related to customer trip plans, reservations and payment method.
- Greeted passengers and provided boarding instructions.
- Provided clients with assistance in preparing required travel documents and forms.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Certificate - French As A Second Language
CDC Vimont
Laval, QC04-2022
Dispatching And Transportation -
THE AUTOMOTIVE TRAININGCENTRE
Montreal East, QCLabor LawENSENAN SA PAEMPLEO -
ENSENANSA PA EMPLEO
Noord, ArubaExcel Level 3 -
InTop Aruba
Noord, ArubaAssociate of Applied Science - Management And Leadership
Doc Opleidingen
Oranjestad, Aruba06-2013
Marketing Management-Sales -
DATA TECH INSTITUTE
Oranjestad, ArubaHigh School Diploma -
AMERICAN HIGH SCHOOL
Miami, Florida United StatesSkills
- Accounting skills
- Microsoft
- Excel spreadsheets
- Mail management
- Data entry documentation
- Accounting support
- QuickBooks knowledge
- Customer Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Dutch
Professional Working
Papiamento
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative
TTEC
06.2022 - Current
Administrative Assistant
Aruba Happy Rentals
01.2018 - 06.2019
Administrative Assistant
Universal Aviation Aruba N.V.
03.2012 - 12.2017
Executive Grounhandler
Universal Aviation Aruba N.V.
07.2010 - 02.2012
Certificate - French As A Second Language
CDC Vimont
Dispatching And Transportation -
THE AUTOMOTIVE TRAININGCENTRE
Labor LawENSENAN SA PAEMPLEO -
ENSENANSA PA EMPLEO
Excel Level 3 -
InTop Aruba
Associate of Applied Science - Management And Leadership
Doc Opleidingen
Marketing Management-Sales -
DATA TECH INSTITUTE
High School Diploma -
AMERICAN HIGH SCHOOL
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