Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Keice Gakima

Orleans,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
years of professional experience

Work History

MSI Corporation

Customer Service Representative
03.2023 - 04.2024

Job overview

  • Managed approximately 30 outbound calls per day to remind customers of upcoming technician appointments
  • Ensured exceptional customer experiences by resolving issues on the first call with a professional demeanor and providing accurate information
  • Upsold Bell Canada’s services, including TV, internet, and phone packages, while handling inquiries and complaints with courtesy and empathy, leading to increased customer loyalty.
  • Even in high-pressure situations, maintained professionalism, managed disputes effectively, and actively listened to customers, ensuring their concerns were addressed promptly and their account information was kept up-to-date.

RBC

Cards Advisor
11.2022 - 02.2023

Job overview

  • Fostered collaborative relationships with partners to operate seamlessly as a unified team, and contributed to collective goals by supporting colleagues in meeting client needs.
  • Delivered exceptional customer service across various communication channels, ensuring every interaction was remarkable while managing risks through strict adherence to compliance routines and processes.
  • Provided tailored advice on RBC’s products and services based on clients’ financial situations, achieving at least a90% satisfaction rate.
  • Educated clients on digital tools, reviewed banking statements, addressed immediate needs, and offered further opportunities, all while expertly handling credit card inquiries and transactions.

MSI Corporation

Customer Service Representative
04.2022 - 11.2022

Job overview

  • Managed approximately 30 outbound calls per day to remind customers of upcoming technician appointments.
  • Ensured exceptional customer experiences by resolving issues on the first call with a professional demeanor and providing accurate information
  • Upsold Bell Canada’s services, including TV, internet, and phone packages, while handling inquiries and complaints with courtesy and empathy, leading to increased customer loyalty.
  • Even in high-pressure situations, maintained professionalism, managed disputes effectively, and actively listened to customers, ensuring their concerns were addressed promptly and their account information was kept up-to-date.

Education

Algonquin College
Ottawa, ON

GED
08.2023

Skills

  • Excel in customer communication and team collaboration and thrive under pressure with a positive and honest attitude
  • Computer proficiency extends to a strong command of Microsoft 365, complemented by SAP software, CRM, ERP software, Access, Microsoft Outlook
  • Problem-solver with a flexible approach, well-organized, punctual, and capable of maintaining focus and accountability on any task
  • Workplace agility that complements sales expertise, and ensures a constant state of readiness to adapt and thrive in ever-changing environments

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative

MSI Corporation
03.2023 - 04.2024

Cards Advisor

RBC
11.2022 - 02.2023

Customer Service Representative

MSI Corporation
04.2022 - 11.2022

Algonquin College

GED

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Keice Gakima