Kehinde Ebunoluwa Akinwunmi
Ikotun
Summary
Dynamic marketing professional with experience at Ecobank Nigeria PLC, adept at enhancing client relationships and providing tailored financial solutions. Skilled in cash management and fraud risk mitigation, I excel in fostering customer loyalty and trust, resulting in increased repeat business. Proven ability to support branch operations and deliver exceptional client support.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Marketing (NYSC)
Ecobank Nigeria PLC
09.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
- Assisted customers with banking needs and inquiries.
- Generated monthly reports on customer activity and customer feedback.
- Opened and updated accounts for customers.
- Processed applications for new accounts.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
Marketing Intern
Eco Bank PLC
07.2012 - 10.2012
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
Education
Bachelor of Science - Agricultural Economics And Extension
Ladoke Akintola University
Ogbomoso, Oyo 04.2001 -
Skills
Collaborative teamwork
Client relationship management
Teller operations support
Client support
Financial product marketing
Cash management expertise
Investment strategy guidance
Fraud risk mitigation techniques
Business client assistance
Certification
Eco Bank-Anti Money Laundering
Timeline
Marketing (NYSC)
Ecobank Nigeria PLC
09.2021 - Current
Marketing Intern
Eco Bank PLC
07.2012 - 10.2012
Eco Bank-Anti Money Laundering
01-2011
Customer Satisfaction/Risk Management
01-2011
Bachelor of Science - Agricultural Economics And Extension
Ladoke Akintola University
04.2001 -
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