KEHINDE SMART
57 Walters Lane Sydney,NS
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethical behavior, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Freight Shed
06.2023 - Current
- Interact with customers on behalf of the organization Professionally
- Answering phone calls and responding to customers enquiries promptly
- Responding to customers' review and feedback
- Ensuring escalation of customer issues and complaints through the appropriate channels accordingly.
Customer Service Officer
Access Bank
04.2019 - 03.2023
- Answered phone with positive attitude and asked questions to better understand customer needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Regularly reconciled general ledger, ensuring 100% accuracy in weekly accounting practices
- Implemented Training & Development programs, increasing staff customer service proficiency by 20%
- Handled 50+ customer inquiries per day, consistently achieving a high customer satisfaction rating.
Support Worker
Bluegate Homecare Nursing Services
10.2017 - 02.2019
- Resolved complex and escalated support issues
- Provided ongoing training to maintain productivity and effectiveness of staff
- Monitored staff interactions with customers to provide real-time coaching
- Created weekly schedules for team members and enforced timely shift start and end times
- Supported the healthcare needs of 15+ clients, improving their quality of life through personalized care
- Worked with a team of healthcare professionals to ensure top-quality care, achieving 95% client satisfaction.
Cashier
Kollykenny Nigeria Enterprise
10.2015 - 02.2017
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Accepted cash and credit card payments, issued receipts, and provided change when applicable
- Answered customer questions and provided store information if need be
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services.
Administrative Officer
Princeton Health Limited
06.2013 - 02.2015
- Preparing regular report on company expenses and office budget
- Organizing company records
- Managing office supplies and ordering new supplies as needed
- Systematically filing important company documents
- Ensuring all correspondence such as letters and packages delivered through appropriate channels to recipients.
Education
Post Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, NS05.2025
Bachelor of Science - Economics
University Of Jos
Plateau State03.2009
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Data Confidentiality
- Upselling Products and Services
- Excellent computer skills in Microsoft Excel, Microsoft Word and Power Point
- Customer Retention Strategies
- Customer Service Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Friendly and Reliability Skills
Certification
- Fundamentals of Health and Social care, Alison
- CPR /AED/ FIRST AID Certification Institute
References
Oludare Akusebo
902-574-6380
dareakusebo@gmail.com.
Deji Gbobaniyi
403-000-9668
agbobaniyi@suncor.com
Languages
English
Professional Working
Timeline
Customer Service Representative
The Freight Shed
06.2023 - Current
Customer Service Officer
Access Bank
04.2019 - 03.2023
Support Worker
Bluegate Homecare Nursing Services
10.2017 - 02.2019
Cashier
Kollykenny Nigeria Enterprise
10.2015 - 02.2017
Administrative Officer
Princeton Health Limited
06.2013 - 02.2015
Post Baccalaureate Diploma - Business Management
Cape Breton University
Bachelor of Science - Economics
University Of Jos
- Fundamentals of Health and Social care, Alison
- CPR /AED/ FIRST AID Certification Institute
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