Kehinde Saka
Fort McMurray,AB
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
School Supervisor
NewGlobe
11.2022 - 07.2023
- Addressed complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction
- Logged call information and solutions provided into internal database
- Navigated multiple computer systems and applications to find information
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Supported behavior control strategies with implementation of district-approved techniques.
- Logged monitoring activities and notable incidents for school administrators.
Subject Teacher
Kwara State Teaching Service Commission
05.2021 - 10.2022
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Planned lessons, activities and trips to cover all required course material.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
School Administrator
Al-Itqan Model Academy
09.2018 - 05.2021
- Served as liaison between parents and students.
- Supported teachers in learning and applying new skills through meaningful professional development.
- Met with parents of prospective students to discuss student needs and school offerings.
- Supervised, assessed and mentored teachers and paraprofessionals.
- Set academic and behavioral standards for students.
Education
High School Diploma -
Topgrade Secondary School
Lagos, Nigeria07.2009
Skills
- Implementation Strategies
- Time Management
- Excellent People Skills
- Problem-Solving Strengths
- Payment Processing
- Goals and Performance
- Monthly Inventory
- Order Taking
- Cash Counting Machine Operations
- Cash Management
Languages
English
Full Professional
Timeline
School Supervisor
NewGlobe
11.2022 - 07.2023
Subject Teacher
Kwara State Teaching Service Commission
05.2021 - 10.2022
School Administrator
Al-Itqan Model Academy
09.2018 - 05.2021
High School Diploma -
Topgrade Secondary School
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