KEHINDE OSHO
Brantford,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
ACCESS BANK PLC
02.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service Representative
DIAMOND BANK PLC
09.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Team Leader
MAXLINE PRODUCTION
03.2016 - 08.2019
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used [Software] to keep records of customer interactions, customer accounts, and file documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
Education
HIGHER NATIONAL DIPLOMA - Statistics
FEDRAL POLYTECHIN EDE
OSUN STATE, NIGERIA02.2015
NATIONAL DIPLOMA - Statistics
FEDERAL POLYTECHNIC EDE
OSUN STATE, NIGERIA10.2011
Skills
- Customer Relationship Management
- Account Management
- Payment Management
- Issue Escalation
- Documentation and Notes
- Online Chat and Email
- Team Training and Development
- Customer Retention
- Product Sales
- Customer Engagement
- Technical Support
- Call Control
- Product Knowledge
- Effective Communication
- Computer Literacy
- CRM Software
- Data Entry
Languages
English
Full Professional
Timeline
Customer Service Executive
ACCESS BANK PLC
02.2021 - 04.2023
Customer Service Representative
DIAMOND BANK PLC
09.2019 - 01.2021
Customer Service Team Leader
MAXLINE PRODUCTION
03.2016 - 08.2019
HIGHER NATIONAL DIPLOMA - Statistics
FEDRAL POLYTECHIN EDE
NATIONAL DIPLOMA - Statistics
FEDERAL POLYTECHNIC EDE
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