Summary
Overview
Work History
Education
Skills
References
Timeline
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KEHINDE OLADOTUN

CUSTOMER SERVICE REPRESENTATIVE
Scarborough,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sterling Bank Plc
Lagos, Lagos State
11.2020 - 11.2023
  • I listened actively
  • I am responsible for handling incoming calls, emails, or chat messages from customers and responding to their inquiries or complaints
  • I provide product or service information, having an in-depth knowledge of the products and services offered by Sterling bank
  • I escalate issues
  • If a customer issue cannot be resolved at my level, I escalate it to a supervisor
  • I maintained customers’ accurate and up-to-date records and ensure that customers’ information is kept confidential
  • I continually improve my knowledge and skills to provide the best possible customer service and meet the changing needs of the business
  • I advised customers on financial products that best suited their individual needs
  • I maintained accurate records of customer accounts, including updating account information as needed
  • I maintained up-to-date knowledge of banking regulations, policies and procedures
  • I collaborated with other departments within the bank to ensure optimal customer satisfaction levels
  • I participated in cross-functional teams to develop strategies for improving customer satisfaction levels
  • I also generated reports on new account activity for management reviewed.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Universal Teller/ Fund Tranfer Officer

Sterling Bank Plc
Lagos, Lagos State
11.2017 - 10.2020
  • I accept cash and cheques for deposit and check for accuracy of deposit slips
  • I processed cash withdrawals
  • I processed in-house transactions
  • Transfer of funds from one sterling account to another sterling bank account
  • I resolved issues and problems with customers account to maintain their trust with sterling bank
  • I balanced cash numbers at the end of each day
  • I recorded all transactions promptly, accurately and must be in compliance with company procedures
  • I moved funds from one account to another with an instruction from customers account both local and international
  • I reconciled internal accounts making sure all the ledger balanced daily
  • I interfaced daily with customers making sure that all their requests and complaints are investigated and resolved within a specific timeline.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Organized, stocked and maintained teller window area.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

MTN Customer Care Representative (CCR)

ISON BPO International Limited
Ibadan, Oyo State
11.2016 - 10.2017
  • I received large amount of MTN subscribers call
  • I educated MTN customers about MTN products and services in a professional and courteous way
  • I resolved their queries and ensuring all issues were resolved at just one call resolution
  • Cross selling and upselling of MTN products.
  • Assisted call-in customers with questions and orders.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Bachelor of Science - Food Science And Technology

Bowen University
Iwo, Osun State
05.2001 -

Skills

Accuracy and attention to detailsundefined

References

References available on request.

Timeline

Customer Service Representative

Sterling Bank Plc
11.2020 - 11.2023

Universal Teller/ Fund Tranfer Officer

Sterling Bank Plc
11.2017 - 10.2020

MTN Customer Care Representative (CCR)

ISON BPO International Limited
11.2016 - 10.2017

Bachelor of Science - Food Science And Technology

Bowen University
05.2001 -

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KEHINDE OLADOTUNCUSTOMER SERVICE REPRESENTATIVE