Kehinde Olabamiji
Langley,Canada
Summary
With over 8 years of experience as a dedicated Customer Service Personnel, highly energetic and focused on improving service with a personal touch. Bringing a professional approach, excel both as a team player and independent worker, consistently achieving corporate goals. Ability to effectively interact with clients and colleagues, combined with extensive product knowledge, sales expertise, and commitment to continual service improvement, maintains high levels of customer satisfaction. Enjoy helping people through knowledge sharing and service support, building strong relationships with customers, ensuring their long-term loyalty.
Overview
19
19
years of professional experience
Work History
Teaching Assistant
The Woodlands(Walnuts) School
01.2021 - 07.2024
- Undertaking phonics and reading with students
- Encouraging independence and confidence in students in and outside of classroom
- Providing learning support to pupils in groups and on 1:1 basis
- Suggesting ideas on learning activities and resources to use
- Providing ICT support to pupils
- Undertaking Admin duties like filing
- Using school educational behavioural app to enter behavioural issues
- Giving regular feedbacks to class teacher on progress of pupil both academically and behaviorally
- Managed classroom behavior effectively, creating positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Contact Centre Advisor for Contact Tracing
Novacroft Limited
11.2020 - 12.2020
- Track and Tracing Agent (Covid-19)
- Level 3 contact tracer and Level 2 case worker supporter
- Making outbound calls to members of the public in a professional manner
- Following NHS TT health guidelines and scripts to advise members of the public in health matters
- Recording responses in the NHS TT system in a detailed manner
- Relating with members of the public in sensitive and warm manner
- Ensuring that Data Protection and Safe guarding is constantly maintained
Accounting Technician
Tax Advisory Group
09.2019 - 03.2020
- Reconciliation of monthly bank and credit card accounts
- Used Sage 50 to post journal entries
- Bookkeeping of different medium sized company accounts
- Prepared bi weekly payrolls ensuring accurate hours are entered and updated employers’ details
- Accounts Payable and Accounts Receivable reconciliation
- Setting up of new accounts using Sage 50
- Applied hold backs on accounts for construction companies
- Maintained electronic and physical filing system for accounting data
- Took card and cash payments from clients
Customer Service Personnel
Reliance Home Comfort
01.2018 - 03.2020
- Answering Queries about problems with equipment like furnace, Water tanks etc
- Handling large call volumes in a professional yet pleasant manner
- Booking Technician visits for customers and confirming ETA
- Connecting customers with their local utility providers in the case of emergency like gas leak
- Advising and Selling Protection plans to customers and consistently achieving target
- Helping customers resolve diagnostic problems with their equipment
- Calling customers back where it is necessary
- Adding detailed notes on customer’s account via the CMS
- Part of the Retention team which help to ensure customers do not cancel protection plans on account
Customer Service Associate
N Power Limited and Sky PLC
09.2014 - 09.2017
- uccessfully answered large volume of inbound customer enquiry and complaint calls to satisfaction
- Professionally handled customer complaints by empathizing and proffering a satisfying solution
- Ensured privacy and data protection by carrying out security checks on customer accounts before releasing any information
- Service booking, Work Order creation and Scheduling of Installations
- Data entry of Meter reading and Customer information as may be required
- Proficient at analyzing and explaining bills to customer that have concerns; Ensured copies of bill were sent out to the customer
- Processed customer payments, discussed tariff changes with customer and payment method set up
- Interacted with external team – Field Tech (Sky PLC), Maintenance booking engineer (N Power) and delivery companies, to ensure my employer delivered on promised services level agreement
Property Administrator
Complete Roof Protection
04.2009 - 06.2011
- Responded to trouble calls from Customers and meeting potential clients; complaint resolution from over 25 Units
- Monitored customer projects for timely completion and satisfaction
- Prepared and administering contracts for property services, routine correspondence, real estate procurement and facility renovation
- Processed client payments and related account documentation; Cash handling and bank cheque deposit
- Supervised onsite staff in delivery of required maintenance work at customer properties
- Administration paperwork and Management of Office Stationeries and/or supplies
Property Service Representative
UAC Property Development
03.2005 - 09.2005
- Managed over 40 rental properties, prepared maintenance schedule and Inspected lease properties
- Created regular update meetings with tenants to discuss general property issues
- Updated Customer portfolio and Managed tenant record
- Handling calls from customers and general customer service duties
- Processed account entries, updating finance records accordingly;
Education
GED -
Milton Keynes College
Milton Keynes, UK04.2021
GED -
E-learning For Health Care NHS
Milton Keynes12.2020
Diploma in Assistant Accounting -
Robertson College
Calgary, Alberta05.2019
MS Training in MS Excel, PowerPoint and MS word -
CIWA
Calgary, Alberta04.2018
Certificate in Human Resource Practice (QCF) CIPD Level 3 -
Milton Keynes College
Milton Keynes, UK07.2016
Level 1 Customer Service Training -
Milton Keynes College
Milton Keynes, UK11.2013
Bachelors’ degree (Hons) in Estate (Property) Management -
Federal University of Technology
11.2006
Skills
- Excellent communicator
- Ability to work under pressure
- Use of technology
- Multi-tasking
- Proficient in MS Office
- Quick learner
- Customer service skills
- Call center experience
- Customer Relations
- Building rapport
- Customer Focus
- Escalation management
- Problem-solving abilities
- Technical Support
Volunteer Experience
- Calgary Immigrant Women’s Association, Canada, Volunteer as New friend and Neighborhood Group Facilitator to Immigrant Women as well as teaching English language to ESL attendees
- Local Ministry, Volunteered as children church teacher in my local ministry to children ages 4-11years. I have experience with SEN children there too
- Age UK, Milton Keynes (UK), Welcoming participants. Ensuring they feel comfortable and loved
- National Training Agency, University of West Indies, Trinidad, Facilitating Real Estate Training course
Languages
English
Native or Bilingual
Timeline
Teaching Assistant
The Woodlands(Walnuts) School
01.2021 - 07.2024
Contact Centre Advisor for Contact Tracing
Novacroft Limited
11.2020 - 12.2020
Accounting Technician
Tax Advisory Group
09.2019 - 03.2020
Customer Service Personnel
Reliance Home Comfort
01.2018 - 03.2020
Customer Service Associate
N Power Limited and Sky PLC
09.2014 - 09.2017
Property Administrator
Complete Roof Protection
04.2009 - 06.2011
Property Service Representative
UAC Property Development
03.2005 - 09.2005
GED -
Milton Keynes College
GED -
E-learning For Health Care NHS
Diploma in Assistant Accounting -
Robertson College
MS Training in MS Excel, PowerPoint and MS word -
CIWA
Certificate in Human Resource Practice (QCF) CIPD Level 3 -
Milton Keynes College
Level 1 Customer Service Training -
Milton Keynes College
Bachelors’ degree (Hons) in Estate (Property) Management -
Federal University of Technology
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