Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KEHINDE KENNY OKONKWO

Toronto

Summary

To obtain a position in a positive working environment where I can utilize my people skills as well as my organizational, communication, and problem-solving skills in the delivery of superior customer service. I am enthusiastic about developing a fulfilling career in customer services and making significant contributions to organizational objectives.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Payless Afro International Food Market
07.2024 - Current
  • Rotate stock and check for expired products
  • Ensure the merchandise is properly displayed, organized, and priced
  • Adhere to food safety and handling procedures and follow sanitation and cleaning procedures
  • Organize backroom products and follow inventory management processes
  • Provide world-class customer service by taking the initiative to acknowledge and assist customers in the aisles
  • Assist with cashier responsibilities at the cash register with customer purchases
  • Maintain cleanliness of the store, and contribute to a safe, clean, and hazard free work environment through adherence to Health and Safety guidelines
  • Communicate with other associates to ensure floor coverage is maintained

Receptionist (part-time)

Shoprite
01.2020 - 01.2024

Company Overview: Shoprite is a retail supermarket chain


  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Received packages and handled office correspondence
  • Maintained office supplies
  • Ensured front desk was always clean and organized
  • Shoprite is a retail supermarket chain
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Certificate in Vocational Education - Cosmetology

Opral Benson Beauty Training Institute
01.2011

Skills

  • Exceptional attention to detail
  • Strong organizational and time-management skills
  • Ability to prioritize and multitask effectively
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Proven ability to work independently and as part of a team
  • Problem-solving
  • Customer engagement
  • Stocking and receiving
  • Interpersonal and written communication
  • Complaint management
  • Customer follow-up
  • Sales goals attainment

Accomplishments

  • Achieved increased sales by 10% by completing customer purchases with accuracy and efficiency.
  • Documented and resolved customer complaints which led to repeat sales by 5%.
  • Achieved customer satisfaction through effectively helping with product recommendation.
  • Supervised a team of 3 staff members.

Timeline

Retail Sales Associate

Payless Afro International Food Market
07.2024 - Current

Receptionist (part-time)

Shoprite
01.2020 - 01.2024

Certificate in Vocational Education - Cosmetology

Opral Benson Beauty Training Institute
KEHINDE KENNY OKONKWO