Toluwalope Kayode
Summary
Dynamic professional with extensive experience in customer service and security, notably at Scotiabank. Excelled in complaint resolution and database management, enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in Microsoft Office and conflict management, achieving significant improvements in client retention and service delivery.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Scotiabank
04.2022 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Built strong relationships with customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Security Officer
Canadian Protection Services
01.2022 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Officer
Star Security Services
10.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Telephone Sales Representative
S&P Data
06.2019 - 09.2019
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Improved client retention rates by providing timely follow-up on orders, requests, and concerns.
Education
Bachelor Of Arts - Psychology
York University
Toronto, ON06.2022
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Database management
- Database maintenance
- Conflict management
- Call center experience
- Problem resolution
- Process improvement
- Customer service
- Issue and complaint resolution
- Data management
- Microsoft office
Languages
English
Native or Bilingual
Timeline
Senior Customer Service Representative
Scotiabank
04.2022 - Current
Security Officer
Canadian Protection Services
01.2022 - 03.2022
Security Officer
Star Security Services
10.2021 - 01.2022
Telephone Sales Representative
S&P Data
06.2019 - 09.2019
Bachelor Of Arts - Psychology
York University
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