Summary
Overview
Work History
Education
Skills
Certification
Timeline

KEHINDE FAWEHINMI

Moncton,NB

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Currently studying Culinary Arts at the NBCC, Moncton Campus.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Hotelier

Darrell Suites and Hotels
Lagos, Nigeria
12.2019 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • saw to the day to day affairs of the establishment

Customer Service Representative

MTN
Lagos, Nigeria
01.2016 - 11.2019
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Gathered customer feedback to suggest improvements for products and services.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.

Education

Bachelor of Arts - Education Administration

University of Lagos, Lagos, Nigeria
11.2008

Some College (No Degree) - Culinary Arts

NBCC, Moncton

Skills

  • Social Perceptiveness
  • Customer Service
  • Written and Verbal Communication
  • Microsoft Word
  • Organization
  • Calm Under Pressure
  • Data Entry
  • Complaint Resolution
  • Call Center Operations
  • Documentation and Reporting
  • Conflict Mediation
  • LiveChat Messaging
  • Teamwork and Collaboration
  • Write and speak English

Certification

  • TIANB- Responsible Beverage Course
  • Training for Tourism, Hospitality and Retail Industry- Clean It Right Training Program
  • SafeCheck Advanced Food Safety Certification- Certification of achievement
  • SafeCheck Work Place Safety Training- WHMIS 2015 With GHS

Timeline

Hotelier - Darrell Suites and Hotels
12.2019 - 08.2023
Customer Service Representative - MTN
01.2016 - 11.2019
University of Lagos - Bachelor of Arts, Education Administration
NBCC - Some College (No Degree), Culinary Arts

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KEHINDE FAWEHINMI