Experienced Revenue Inspectorate & Compliance Officer with nine years in maximizing revenue generation and ensuring
regulatory adherence. Consistently meeting and exceeding targets for four consecutive years showcases my ability to achieve exceptional performance. Adept at analytical thinking and creative problem-solving, excel in optimizing revenue collection and compliance processes. Skilled in Microsoft Office and
time management, I collaborate effectively to drive continuous improvement and achieve organizational objectives. My dedication to fostering teamwork and driving efficiency makes me well-prepared to take on challenging roles in the field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Compliance Officer
REVENUE INSPECTORATE&COMPLIANCEOFFICER, Training Fund
05.2014 - 10.2023
At the Industrial Training Fund, I am responsible for ensuring compliance with revenue regulations and conducting inspections to verify adherence to financial guidelines
Consistently surpassed set targets for four consecutive years, demonstrating my ability to achieve and exceed performance expectations
Ensured compliance with revenue regulations and conducted inspections to verify adherence to financial guidelines
Consistently met and surpassed set targets for four consecutive years
Implemented strategies to optimize revenue collection and compliance processes
Collaborated with colleagues to develop and implement initiatives to improve revenue collection efficiency
Developed and maintained relationships with key clients, resultinginanincreaseinrevenueby100%
Conducted periodic audits to ensure compliance with applicable laws and regulations, resulting in no major non-compliance issues
Conducted compliance audits of financial processes and procedures, resulting in compliance with applicable regulations and laws
Skills
Effective time Management
Microsoft Excel
Customer Service Microsoft Office Teamwork Communication Analytical thinking Problem-solving Revenue generation
Time management
Compliance processes
Education
ORDINARYNATIONALDIPLOMA, OSUN STATE POLYTECHNIC
07.2023
HIGHER NATIONAL DIPLOMA -
OSUN STATE POLYTECHNIC
07.2007
Accomplishments
CUSTOMER SERVICE OFFICER at ACCESS BANKPLC, LAGOS-NIGERIA
January2011—May2014
Collaborated with cross-function all teams to identify customer service needs and develop solutions to meet those needs
Resolved customer inquiries quickly and accurately, resulting in a 95% reduction in customer complaints
Developed and implemented a customer loyalty program that increasedcustomerretentionrateby100%
Trained and mentored new customer service staff on customer service best practices and procedures
Analyzed customer service data to identify trends and areas for improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Compliance Officer
REVENUE INSPECTORATE&COMPLIANCEOFFICER, Training Fund
05.2014 - 10.2023
TRANSPORTING OF DANGEROUS GOODS BY GROUND
STANDARD FIRST AID AND CPR/AED LEVEL C
ORDINARYNATIONALDIPLOMA, OSUN STATE POLYTECHNIC
HIGHER NATIONAL DIPLOMA -
OSUN STATE POLYTECHNIC
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