Jamie Keetch
Keswick,ON
Summary
Accomplished Marine Technical Product Specialist with a proven track record at C.C. Marine Distributors, excelling in customer support and vendor relationships. Leveraged high technical skills and outstanding trouble shooting abilities to enhance customer satisfaction and resolve complex issues, significantly improving operational efficiency and service quality.
Overview
27
27
years of professional experience
Work History
Technical Product Specialist
C.C. Marine Distributors
06.2022 - Current
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Implemented technical solutions for improved customer satisfaction, addressing various client needs.
- Continually expanded knowledge of all product lines
- Researched product's technical specifications and accurately communicated information.
- Evaluated suppliers offerings to ensure the right fit for the company.
- Inspected product with diligent troubleshooting and warranty analysis.
Warranty Administrator and Technician
Pride Marine Group
07.2016 - 08.2021
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
Parts Manager
Crate Marine Sales Ltd.
05.1997 - 07.2016
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Education
No Degree - Marine Technology And Recreation
Georgian College of Applied Arts And Technology
Orillia, ON06.1996
High School Diploma -
Sutton District High School
Sutton, ON06.1992
Skills
Customer Support
Outstanding interpersonal skills
High technical skills
Customer Service
Vendor Relationship Management
Trouble shooting
Timeline
Technical Product Specialist
C.C. Marine Distributors
06.2022 - Current
Warranty Administrator and Technician
Pride Marine Group
07.2016 - 08.2021
Parts Manager
Crate Marine Sales Ltd.
05.1997 - 07.2016
No Degree - Marine Technology And Recreation
Georgian College of Applied Arts And Technology
High School Diploma -
Sutton District High School
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