Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kee Song Teh

San Francisco

Summary

Proactive Terminal Manager with 10 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.

Overview

17
17
years of professional experience

Work History

Airport Duty Manager

AvAirPros
03.2015 - Current
  • Proactively overseeing and monitoring all SFOTEC-managed gates at the ramp level to maintain a safe and efficient operating environment.
  • Compiling daily on-duty shift reports and providing weekly and monthly performance report dashboards and scorecards to monitor SFOTEC's operations effectively.
  • Supervising the operational performance of ONT-TEC equipment, systems, and services to ensure their effectiveness and reliability.
  • Supervising and monitoring all SFOTEC systems and equipment, including check-in counters, baggage handling, checkpoints, boarding bridges, and more.
  • Improved airport operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction through timely resolution of complaints and concerns.
  • Managed daily airport activities, ensuring smooth operations and maximum efficiency.
  • Maintained safety standards by conducting regular inspections and addressing potential hazards.
  • Enhanced terminal efficiency by streamlining operations and implementing performance-driven processes.
  • Optimized resource allocation for improved throughput and reduced dwell time.
  • Overcame logistical challenges by developing contingency plans and adaptive strategies based on real-time data analysis.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Enhanced operational efficiency by implementing and maintaining ramp safety procedures.
  • Streamlined aircraft turnaround times through effective coordination of ground support equipment and personnel.
  • Ensured timely departures by managing gate assignments
  • Facilitated seamless communication among various departments, ensuring accurate information sharing between airlines and ramp.
  • Monitoring passenger flow at check-in aisles, security checkpoints, FIS, and other strategic locations to identify and address any potential bottlenecks or congestion.
  • Collaborating with Ramp Coordination to assist airlines, ground handlers, and vendors in facilitating efficient aircraft turnaround processes, ensuring smooth and timely departures.


Account Manager

Swissport/Servisair
12.2011 - 03.2015
  • Supervising 18 crew members and attendants on passenger boarding
  • Collaborate with management and staff on the development and implementation of projects and initiatives related to operational goals
  • Evaluate, analyze, and strategize quarterly funding for Swissport/Servisair department
  • Conducting thorough checks and operational process improvements to create better workflow
  • Implement security directives from TSA
  • Contact billing and Human Resources on quarterly basis
  • Arranging regular meetings with different departments to communicate effective airline changes and inform new processes
  • Helped reduce manpower by 30% percent when 2 additional departures were implemented
  • Responsible for the hiring of new talent and acquisition, monitor the on boarding hire program
  • Assist with expanding the company into new market, building a broad, diversified and loyal customer base
  • Handle flight irregularities, assisting with other airports San Jose and Oakland
  • Managing multiple flight departures with over 600 passengers a day
  • Overseeing mishandled passenger baggage
  • Coordinating baggage logistics per departure
  • Achieved 98% SLA for flight departures.

Account Manager

KLM Royal Dutch Airline
12.2007 - 01.2011
  • Communicated with 50 staff members daily on effective workflow
  • Handled administrative functions; hiring of staff, checking-in passengers, ticketing services, bagging procedures, and security compliances
  • Coordinated training for staff and other departments of KLM, monitored training for customer service, ticketing training, check-in, security, enforcing international baggage policies
  • Prepared daily roster for 50 staff members and their respective assignments, managing their timecards and weekly work schedule
  • Collaborated with TSA directives on a daily basis with updates and monitoring
  • Renewed invoices and rechargeable bills
  • Processed annual budgeting to meet 90% compliance with KLM.

Education

International Business

City College of San Francsico
San Francisco, CA
07.2012

Skills

  • Proficient in MS Word, MS Excel
  • Proficient with Windows and MAC OS
  • Knowledgeable with Althea (KLM), Corda (KLM), Codeco, Pars (NW), Fastrac (UA)
  • DOT Training, CRO Training, GSC Training
  • Dangerous Goods Training
  • Operational and people-motivation skills
  • Technical knowledge
  • Excellent interpersonal and communication skills
  • Adept with Attendance Enterprise
  • Operations Management

Languages

Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Full Professional

Timeline

Airport Duty Manager

AvAirPros
03.2015 - Current

Account Manager

Swissport/Servisair
12.2011 - 03.2015

Account Manager

KLM Royal Dutch Airline
12.2007 - 01.2011

International Business

City College of San Francsico

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Kee Song Teh