Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keeshae Brooks

Norwalk

Summary

Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

12
12
years of professional experience

Work History

Premier Service Agent /Call Center Customer Service Representative

AT&T Mobility
07.2022 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participate in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Investigate and resolved customer inquiries and complaints quickly.
  • Deliver prompt service to prioritize customer needs.
  • Respond to customer requests, offering excellent support and tailored recommendations to address needs.
  • Foster positive customer service culture within team which led to higher customer satisfaction rates.
  • Organize and prioritize proofreading, spell checking, document filing and data entry.
  • Create and modified corporate documents and forms.
  • Enter data into databases in alphabetic and numerical order.
  • Organize and maintained precise confidential personnel files.

Safety Attendant

Broadspectrum / Timec
03.2015 - 07.2022
  • Reduced accident rates by implementing effective safety protocols and procedures.
  • Kept record of entrants to confined space.
  • Facilitated open communication channels between workers and management to address potential risks proactively.
  • Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.
  • Ensured compliance with OSHA regulations by maintaining accurate records and documentation.
  • Maintained an organized inventory of essential safety supplies, guaranteeing availability when needed.
  • Coordinated first aid training for employees, increasing overall preparedness in case of emergencies.
  • Actively participated in safety committee meetings, contributing valuable insights and suggestions.
  • Performed routine audits of work areas, identifying areas for improvement in safety practices.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Collaborated with other departments to integrate safety in all aspects of organization.

Shift Leader

Pizza Hut
03.2013 - 03.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.

Education

High School Diploma -

Dominguez High School
Compton, CA
06.2012

Skills

  • Professional demeanor
  • Telephone Etiquette
  • Scheduling and Coordination
  • Proficiency in Problem-Solving
  • High Quality Customer Support
  • Administrative and Clerical Support
  • Confidentiality of Customer Information
  • Professionalism
  • Documentation and reporting
  • Customer De-escalation Techniques

Timeline

Premier Service Agent /Call Center Customer Service Representative

AT&T Mobility
07.2022 - Current

Safety Attendant

Broadspectrum / Timec
03.2015 - 07.2022

Shift Leader

Pizza Hut
03.2013 - 03.2015

High School Diploma -

Dominguez High School

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Keeshae Brooks