Overview
Work History
Education
Skills
Timeline
Generic

Keerthika Gnanenthirarajah

Toronto,ON

Overview

9
9
years of professional experience

Work History

Senior Administration Officer

Laurentian Bank of Canada
11.2021 - Current
  • Gathered and examined financial data from clients for more than 70+ applications and to determined loan eligibility
  • Strong problem solving skills and interest in finding solutions for customers with low credit
  • Perform high degree of accuracy in executing transactions into the bank’s system based on various department’s service request while meeting deadlines
  • Sustained a 94% monthly average customer satisfaction rate based on comments from consumer surveys
  • Prepares, processes, balances, reconciles, and ensures accuracy of all financial and non-financial transactions for client and suspend accounts when required
  • Adhered service requests, transactions, operations, etc
  • Accurately and promptly to established policies, protocols, and procedures as well as applicable service level agreements
  • Delivered company objectives by collaborating and communicating with both external and internal stakeholders
  • For processing and/or additional handling, data enters, examines, and confirms loan information and supporting paperwork
  • Determines and settles differences in conformity with established protocols
  • Escalates problems as needed and in accordance with policies
  • Research and answer inquiries from internal and external partners, such as Client Services or financial advisors, financial companies regarding products and processing issues
  • Post transactions within the bank’s system from internal clients’ requests and make any necessary adjustments to match with the external client's statement
  • Identify and resolve any trade discrepancies
  • Escalate unresolved issues to senior management for further review in a timely manner.

Administrative Assistant

Bank Of Montreal
10.2018 - 04.2019
  • Ensured that every borrower received excellent customer care in order to foster repeat business and guarantee client satisfaction
  • Verified and balanced data and records to guarantee precision and comprehensiveness
  • Interacted with stakeholders, such as customers and sales associates, and fostered strong relationship to achieve company goals.

Data Entry specialist

Ontario Long Term Care Association
09.2015 - 10.2018
  • Able to use Macros, VBA, lookups (VLOOKUP,HLOOKUP),logical, text functions and other various formulas to locate 67 client's name in unorganized data
  • Completed 10 Pivot tables, removed errors and duplicated information before submitting the final product
  • Verified accuracy and completeness more than 76+ reports and charts resulted to 97.6% error free.

File Clerk

TD bank Life Insurance
08.2017 - 04.2018
  • Accurately filed 200+ loans, mortgages, insurance, and death accident claims files
  • Organized life claims by client’s name and date resulting to 100% error free
  • Developed efficient filling systems to make updating and retrieving files
  • Conducted quality control for clients’ claims such as life insurance, mortgage, loan, and death accident for more than 60 claims.

Education

Advance Diploma -

Centennial College
06.2022

Skills

  • Excellent skills in Microsoft word, access, powerpoint, excel, macros & sap, problem solving, time management & prioritization, teamwork, excellent literacy/verbal communication skills, take initiative, strong mutual fund knowledege

Timeline

Senior Administration Officer

Laurentian Bank of Canada
11.2021 - Current

Administrative Assistant

Bank Of Montreal
10.2018 - 04.2019

File Clerk

TD bank Life Insurance
08.2017 - 04.2018

Data Entry specialist

Ontario Long Term Care Association
09.2015 - 10.2018

Advance Diploma -

Centennial College

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Keerthika Gnanenthirarajah