Keerthi Sanna Reddy

Project 1: Ruby on Rails version Upgrade

Coordinated and led a team with 10+ QA members to test all the version updates in the application. Made sure that End-to-End product is validated and given sign-off for. Had to do lot of migrations and deployments for the version upgrade.

Project 2: Debit/credit card tax calculation

Had to perform a logic for tax calculation for different level business. Had to differentiate payments for debit and credit cards. Involves in dealing the plans and billing for the various plans for the product.

• Worked in Agile­ scrum environment/ Waterfall environment.
• Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources.
• Analyzed business and system requirements while leading a team of ten QAs and interacting with users and developers.
• Produced implementation status reports on a regular basis to update senior management.
• Based on user requirements and design documentation, developed system test strategies and test scripts.
• Developed Requirement Traceability Matrix and worked based on the customer requirements.
• Created test cases, such as positive, negative, and edge test cases, as well as functional unit test cases.
• Developed automation scripts with JSON payload parameters and performed status code assertions via Selenium.
• Wrote, reviewed and approved documents to preserve quality assurance.
• Established and updated QA processes and metrics in line with industry best practices and project goals.
• Conducted Knowledge transfer sessions to make the team understand the sprint items.
• Conducted retro meetings for QA team to increase the efficiency.
• All stages of the software testing process, including test planning, execution, Issue logging, and Defect tracking, were organized and managed using JIRA.
• Coordination with other UATs, QA Leads, Project Managers, Development Managers, and QA Core members.
• DevOps process improvement plans using a variety of Quality and Continuous Process Improvement tools.
• Executed test plans and create test reports to describe program evaluation, testing, and correction.
• Looking into Acceptance testing and checking it with the Business to confirm the end product.
• Gaining Idea to product(I2P) from the product manager and then creating the requirement traceability matrix to make the testing flow easy for the team.

Project 1: Omni-dashboard

Introduced Omni-dashboard to the product where all the product data is displayed in a single page. All the graph representation were embedded. Most of the customer metric and the tickets raised can also be seen from this page.

Project 2: Freshworks reports

Handled complete reports session pages for the whole product. Checking both customer reports and Business reports.

• Performed different types of testing like Functionality, system, regression and Retesting.Conducted Sanity, Functional, Integration, Regression and UAT testing against the existing and new product.
• Extensively involved in weekly/daily Defect Review and Test Execution Status Meetings to discuss/explain the defects with development team.
• Created the Step Definitions to automate using Ruby/Cucumber.
• Participated in Retrospective meetings after every sprint release.
• Executed builds for CI/CD like regression and sanity suites in jenkins.
• Created Confluence documents for all the epics in the product.
• Maintained all the testcases and requirements using Requirement Traceability Matrix.
• Manual and Automation scripts creation of API’s using Postman and Eclipse.
• Made sure the scripts get executed in local, SIT and PAT environments.
• Worked closely with Development team, BA and QA Leads, as well as Stakeholders and members of Management.
• Performed test automation and manual testing, actively involved in creation of detailed test plans, test cases and test scenarios for different application modules according to functional requirements and business specifications using TESTRAIL.
• Created test plans and functional, regression, and integration test cases using JIRA.
• Tracked and logged bug defects and errors for the applications by clearly articulating and providing detailed bug reports. Reported reproducible bugs in JIRA and HP ALM.
• Developed Test Scenarios and Test Cases as per the requirement document.
• Involved in creating Test metrics and Test reports.
• Participated in Release activities to avoid production issues.
• Done BLUE-GREEN deployment models to avoid the downtime

Project 1: Freshworks Social Integrations , Email and Plans

Involves in Freshworks integration to various channels like Twitter, Facebook and WhatsApp.

Project 2: Search bar enhancement

Involves testing elastic search logic and maintained the team to test all the logics for the search. Had to perform the full product regression.

• Developed Test Strategy, Test Plan, Test Scenarios and developed Test Cases using TESTRAIL.
• Prepared a Requirement Traceability Matrix (RTM) for functional requirements with test cases.
• Scheduled build for regression and sanity in Jenkins.
• Performed Defect logging in HP ALM.
• Reporting the defects through Defect Management using HP ALM.
• Responsible for creating and building the API automation tests using assertions for REST API Validations like POST,PUT, GET and DELETE.
• Involved in preparing Business requirements for application.
• Identifying relative Xpath and CSS as part of new automation test cases.
• Worked in POM model for the UI automation.
• Created API’s test suite with Rest Assured and TestNG framework.
• Introduced POSTMAN tool to test Web services in the company. Created Proof of Concepts on new Open source API tools.
• Analyzed Project plan, Requirements, and Design Documents to create Automation Frame work
• Performed compatibility testing with various android and iOS mobiles to ensure that functionality works as expected.
• Worked in a team that is multi-disciplined consisting of Business Analysts, Tech Leads, Product Owner, Developers, QA and a SCRUM Member in Agile Methodology.
• Used SQL for testing various databases for services which involved certain back-end testing for the verification and modification of tables.
• Used JIRA for all defect management and to track all issues/defects.

Project: Automation for Customer requests page

Initial stage of learning automation using Selenium for the HCL customer tickets page.

• Created, developed, and executed test cases and test scripts manually and using automation tools.
• Identifying relative Xpath and CSS as part of new automation test cases.
• Functional and regression testing of Java applications is done using Selenium Web driver.
• Responsible for delivery for overall quality processes and procedures.
• Created and documented User Stories and tasks in JIRA.
• Analyzed problems and performed investigative tests for root cause analysis.
• Expertise in test case creation and execution.
• Testing cross browser functionality of browser as well such as Internet Explorer, Edge, Safari and Fire fox.