Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keerthi Pamulapati

Oshawa,ON

Summary

Customer Success Specialist with expertise in client relationship management, product onboarding, and customer retention strategies. Proven track record in identifying customer needs and delivering effective solutions that enhance satisfaction and loyalty. Strong ability to manage multiple priorities while contributing positively to team dynamics. Achievements include improved customer experience and significant business growth across all roles.

Overview

4
4
years of professional experience

Work History

Customer Success Specialist

Up North Naturals
Scarborough, Ontario
04.2024 - Current
  • Provided personalized support to over 75 customers weekly through email, social media, and phone.
  • Collaborated with marketing and fulfillment teams to ensure timely product deliveries.
  • Educated customers on clean beauty ingredients and optimal haircare practices.
  • Maintained positive rapport with customers during high-volume sales events such as Black Friday.

Teacher

Sri Chaitanya CBSC School
Guntur, AP
09.2023 - 02.2024
  • Assessed student performance through tests, quizzes and other assessments.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Developed and implemented lesson plans based on curriculum objectives.

Retail Sales Executive

Spencer's Hyper Store
Guntur, AP, India
11.2021 - 07.2023
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Performed accurate record keeping of inventory and sales data.
  • Organized store displays to maximize visibility of merchandise items.

Education

Bachelor of Science - Engineering

JNTU Kakinada
Kakinada
09-2015

Skills

  • Customer relationship management
  • Product training
  • Order fulfillment
  • Cross-functional collaboration
  • Quality assurance
  • Effective communication
  • Problem solving
  • Active listening
  • Time management
  • Sales support

References

References available upon request.

Timeline

Customer Success Specialist

Up North Naturals
04.2024 - Current

Teacher

Sri Chaitanya CBSC School
09.2023 - 02.2024

Retail Sales Executive

Spencer's Hyper Store
11.2021 - 07.2023

Bachelor of Science - Engineering

JNTU Kakinada

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Keerthi Pamulapati