Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

KEERTHANA RAVIKUMAR

Summary

A skilled Microsoft Dynamics 365 professional with 4 years of experience in developing, customizing, and maintaining CRM solutions. I have expertise in customizing and extending CRM functionality, including entity creation, plugin development, workflows, reports, ribbon editing, sitemap configurations, and optimizing system functionality through JavaScript and integrations. Experienced in Power Apps, and Power Automate to enhance user experience and automate business processes. A dedicated and driven individual, always striving to improve my skills and stay knowledgeable about the latest industry trends and best practices.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Power Platform Developer

Moulton Technologies
06.2023 - Current
  • TP is a provider of motor insurance services. Working in policy Management and claim processing modules customizations and enhancements like plugins, JavaScript, workflows, and Power Automate
  • Designed flows that run at predetermined times, automating routine tasks such as data backups and reports to ensure timely delivery
  • Implemented guided workflows that help users navigate through complex processes, ensuring consistency and compliance across teams
  • Model Driven apps were tailored to meet the specific needs of the business, while also ensuring scalability and ease of use.

Maternity

Break Period
05.2020 - 05.2023

Junior Power Platform Developer

Mission CRM
01.2020 - 04.2020
  • I worked for multiple Non-Profit clients as a support and development
  • Created QA, sandbox, and Demo environments to develop and test the products efficiently
  • Created test cases and tested the flow for many new modules
  • Also worked on JavaScript and workflows
  • Created, developed, and deployed PowerApps and Power Automate in the Project
  • Implemented and conducted training for client workplace staff on utilizing the CRM applications software
  • Conducted various knowledge transfer sessions to explain certain application's functionalities to peers
  • Gained knowledge in NGO module, its process, and functionalities

Software Engineer

Microfocus
07.2016 - 01.2019
  • PMAS, which provides financial services and welfare support to the police service
  • I played a key role in designing and implementing CRM customizations to enhance the Insurance Policy module for retired officers
  • The core objective was to manage an insurance product and associated members, alongside capturing key data on the business process flow
  • Designed and implemented a multi-stage Insurance BPF with various statuses for each record, ensuring accurate tracking of the time spent at each stage
  • Developed custom plugins to capture and log time spent in each stage of the process and the status of the record, ensuring transparency and efficient tracking of insurance progress
  • PMAS, which provides financial services and welfare support to the police service
  • CUB is a banking system
  • It has a multiple stream, and they want to implement a Case module for a generalized installment lending system
  • Primary responsibilities include Altering table components and creating Stored Procedures and Modifications on Accrual Program

Education

Master of Computer Applications -

01.2016

Bachelor of Science - Computer Science

01.2014

Skills

  • Microsoft Dynamics CRM: Customization & Configurations
  • Entity Creation, Sitemap
  • Plugins
  • Workflows
  • Ribbon Editing
  • Power Platform: Power apps
  • Power Automate
  • Programming Language: C#
  • JavaScript
  • HTML5
  • Data Management: SQL (Database Queries, Data Manipulation, Reporting)
  • SSRS, Reports
  • Project Management Tool: Jira (Issue tracking, Sprint Planning, Project Management)

Certification

Microsoft Dynamics 365 Customization and Configuration

Timeline

Power Platform Developer

Moulton Technologies
06.2023 - Current

Maternity

Break Period
05.2020 - 05.2023

Junior Power Platform Developer

Mission CRM
01.2020 - 04.2020

Software Engineer

Microfocus
07.2016 - 01.2019

Bachelor of Science - Computer Science

Master of Computer Applications -

Similar Profiles

CREATE PROFILE
KEERTHANA RAVIKUMAR