Keerthana Dilli Rajan
North Bay,Canada
Summary
Driven and customer oriented career oriented individual having a good experience in customer service and talent acquisition. Requesting to work at Zedd Customer Solutions as the Inside Sales Associate to use my communication skills, sales mentality, and the capacity to establish strong customer relationships.
Overview
6
6
years of professional experience
Work History
Counter Staff
Tim Hortons
08.2024 - Current
- Delivered prompt and friendly service to customers in a high-volume setting.
- Handled cash, card, and mobile payments accurately and efficiently.
- Prepared food and beverages according to brand standards while maintaining cleanliness and hygiene.
- Supported team members during rush hours to ensure smooth operations.
- Demonstrated reliability, punctuality, and a positive attitude in all shifts.
- Maintained compliance with safety and sanitation policies.
Executive – Talent Acquisition
Visionary RCM
04.2021 - 10.2021
- Full cycle recruitment, sourcing, screening, interviewing and evaluation.
- Collected in-depth information about the applicants in terms of experience, skills and education.
- Came up with the recruitment strategies to achieve the staffing objective.
- Head bulk recruiting programs where there are high numbers of positions.
- Organized and structured in-house recruitments in colleges and universities to bring in new talent.
- Coordinated interview, phone screens, and candidate pipelines.
- Conducted exit interviews and termination written materials confidentially.
- Established good connections with colleges and universities.
- Job roles, pay, and remuneration to prospective employees are clearly stated.
- Favored recruitment and retention programs.
- Worked in cross-functional teams to achieve hiring goals.
Talent Acquisition Associate
Chase HR Consulting
03.2020 - 10.2020
- Managed end-to-end recruitment for IT and Non-IT roles including sourcing, screening, and interviewing.
- Created job descriptions and shortlisted candidates based on skill and experience.
- Handled technical hiring and client workforce requirements.
- Conducted phone interviews and coordinated interview schedules.
- Performed reference checks, evaluated candidate skills, and negotiated salary terms.
- Supported the full hiring cycle including offer rollout and onboarding assistance.
Education
Post Graduate Diploma - Cybersecurity
Canadore College
North Bay, ON08.2025
Post Graduate Diploma - Project Management
Canadore College
North Bay, ON08.2024
MBA - Human Resources & Supply Chain Management
DR MGR University
India05-2019
Bachelor of Technology - Electrical, Electronics And Communications Engineering
DR MGR University
India05-2017
Skills
- Excellent Customer Service
- Team Collaboration
- Cash Handling & POS Operation
- Time Management
- Merchandising Support
- Store Cleanliness & Organization
- Adaptability and Reliability
- Strong Communication Skills
Additional Information
- Eligible to work in Canada
- Flexible with shifts and weekends
- Quick learner with a passion for retail and sustainable living
- Committed to providing a welcoming shopping experience for customers
Timeline
Counter Staff
Tim Hortons
08.2024 - Current
Executive – Talent Acquisition
Visionary RCM
04.2021 - 10.2021
Talent Acquisition Associate
Chase HR Consulting
03.2020 - 10.2020
Post Graduate Diploma - Cybersecurity
Canadore College
Post Graduate Diploma - Project Management
Canadore College
MBA - Human Resources & Supply Chain Management
DR MGR University
Bachelor of Technology - Electrical, Electronics And Communications Engineering
DR MGR University