Keenan Free
Edmonton
Summary
Professional with a strong background in enhancing customer experiences. Skilled in communication, problem-solving, and relationship management. Effective team collaborator with a results-driven mindset, adaptable to evolving demands and priorities. Consistently reliable and focused on driving impactful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager + Corporate Trainer
The Canadian Brewhouse
05.2020 - Current
- Directed daily bar operations, including staff scheduling, inventory management, and compliance with health and safety regulations.
- Trained and mentored bartenders and service staff, improving team efficiency and maintaining high staff retention.
- Managed financial responsibilities, including budgeting, cash handling, and reconciling sales reports.
- Addressed and resolved customer concerns promptly, enhancing overall guest satisfaction and loyalty.
- Drove sales of any slow-moving or high-inventory products.
Nintendo Experience Specialist
Nintendo Of Canada
12.2022 - Current
- Supported product launch activities, community outreach, consumer messaging, and branding initiatives.
- Educated and demonstrated products to internal and external on product features.
- Monitored consumer reactions and PR effectiveness, and provided analytical reports.
1st Year Apprentice Pipefitter
CIMS Limited Partnership
04.2023 - 05.2023
- Assisted in the installation, maintenance, and repair of piping systems following industry standards.
- Read and interpreted blueprints, schematics, and specifications for accurate assembly and installation.
- Ensured safety protocols were followed, contributing to a zero-incident workplace.
- Collaborated with team members and journeymen to meet project deadlines and ensure quality work.
Administrator
Macdonald's Collision
05.2019 - 05.2020
- Answered and resolved customer inquiries and concerns.
- Invoiced, companies for services rendered.
- Organized and filed required documents.
Education
No Degree - Aviation Management
Macewan University
Edmonton, AB05-2027
Skills
- Performance tracking
- Merchandising
- Database management
- Multitasking
- Customer service
- Microsoft Office
Languages
English
French
Certification
- First Aid Certification
- Mobile Elevating Work Platform (ESC)
- Fall Protection (ESC)
- Fire Watch (ESC)
- Confined Space Entry & Monitor (ESC)
- Common Safety Orientation (ESC)
- CSTS
- Class 5 Drivers License GDL
Timeline
1st Year Apprentice Pipefitter
CIMS Limited Partnership
04.2023 - 05.2023
Nintendo Experience Specialist
Nintendo Of Canada
12.2022 - Current
Bar Manager + Corporate Trainer
The Canadian Brewhouse
05.2020 - Current
Administrator
Macdonald's Collision
05.2019 - 05.2020
No Degree - Aviation Management
Macewan University
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