Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Offer services from small repairs to complete renovations including: complete roofing replacement, complete bathroom renovations, flooring installations, plumbing and electrical repairs/ new install, window and door replacements, deck building, painting and more.
Consulted with customers to assess needs and propose optimal solutions.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Senior Manager/ Lead Purchaser
Gateway BOP and Controls
04.2019 - 04.2023
Provided strong leadership to enhance team productivity and morale.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Managed and maintained a work force of 50 personel over three locations in Alberta and overseas.
Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Grew and maintained a oilfield inventory exceeding value of 3.5 million dollars to support customers locally and around the world including the UAE, Europe and Austrailia.
Trained new employees in shop and field on providing and maintaining oilfield safety equipment for service and drilling rigs.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Lead Field Supervisor
All Around Doors and Windows
06.2014 - 04.2019
Lead crew of 16 personel for the installation of commercial and residential glass/ glazing systems.
Streamlined reporting processes by implementing standardized documentation procedures for all field activities.
Led successful training sessions for new hires to ensure proper onboarding and integration into the team.
Contributed to company reputation by consistently delivering projects on-time and within budgetary constraints.
Secured two year contract on the window/door/glass installation of Oilers Roger Arena new build.
Secured multiple tickets to operate swing stages on exteriors of high rise buildings for repair work.
Education
High School Diploma -
Lacombe Composite High School
Lacombe, AB
06-2008
Skills
Operations management
Documentation and reporting
Ability to work independently or in a team environment
Wide range of skill sets that assist adaptive troubleshooting
Staff training and development
Mechanical repair/ aptitude
Forklift/equipment operation
Accountability and communication
Reliability
Languages
English
Full Professional
Interests
Quality Time with my Children
Woodworking
DIY and Home Improvement
Outdoor Recreation
Cooking
Auto Repair/Restoration
Timeline
Owner/Operator
Rough Hands Contracting
04.2023 - Current
Senior Manager/ Lead Purchaser
Gateway BOP and Controls
04.2019 - 04.2023
Lead Field Supervisor
All Around Doors and Windows
06.2014 - 04.2019
High School Diploma -
Lacombe Composite High School
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