Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keelyn Ngaheu

Placentia

Summary

Hello, my name is Keelyn Ngaheu, and I'm 18 years old from Placentia, CA. I started my first job at Rembrandts Kitchen and Bar 2 years ago and started off as a hostess, moved up to food runner, and then a server. Throughout my time working, I personally learned a lot of skills that have helped me thrive as a working individual. I think Im a talented server bringing skills in order management, payment processing and upselling. I stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Im good at managing sales and transactions efficiently making sure to do everything correctly. Along with serving I also am a sales associate at Palm Beach Tan in Orange. As a sales associate I have to stay up to date on everything within my working category and must remain on top of what I do. II like to be a very detail-oriented and have strong organizational skills to be a good team player. I try to maintain the ability to handle multiple projects simultaneously with a high degree of accuracy everytime. I believe I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Palm Beach Tan
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

Rembrandts Kitchen And Bar
09.2021 - 01.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Customer service experience and service marketing skills
  • Bussed and reset tables to keep dining room and work areas clean
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Cultivated warm relationships with regular customers
  • Answered customers' questions, recommended items, and recorded order information
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate in Arts (A.A.) - Business Administration Candidate

Orange Coast College
Costa Mesa, California
05.2026

High School Diploma -

El Dorado High School
Placentia, CA
01.2006

Skills

  • Natural Leadership
  • Guest Relations Management
  • Seating Assignment Preparation
  • Quality Control
  • Check Payment Processing
  • Dining Customer Service
  • Food Sales and Promotion
  • Cash Handling

Certification

Drivers License

Timeline

Sales Associate

Palm Beach Tan
03.2024 - Current

Server

Rembrandts Kitchen And Bar
09.2021 - 01.2024

Associate in Arts (A.A.) - Business Administration Candidate

Orange Coast College

High School Diploma -

El Dorado High School
Keelyn Ngaheu