Keely Stearn

Victoria,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and, morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Manager on Duty

Cascadia Liquor

08.2020 - Current

Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Trained employees in essential job functions.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Initiated plans to improve customer relations, quality standards, and service efficiency.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Keyholder

Liquor Depot

11.2017 - 07.2020

Counted out cash drawers and balanced totals.
Completed store opening and closing procedures.
Processed cash, credit, debit, and check payments.
Kept store clean and organized to provide shoppers with pleasant experience.
Trained and mentored new employees.

Head Cashier/Manager

Fairway Market

05.2013 - 10.2017

Resolved customer complaints quickly to maintain customer satisfaction.
Built positive relationships with customers to increase repeat business.
Quickly and accurately counted drawers at start and end of each shift.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Ecole Edward Schreyer School

Beausejour, MB

Skills

Resolving Complaints
Supervising Employees

Priority Management
Business Administration

Languages

English

Writing, Hiking, and Attending History Tours.

Writes raptly in spare time, about four times a week, and self-publishes. Has a great love for outdoor experiences and adventures, does not mind strenuous physical work. Will in spare time go attend downtown functions, or museum led tours to expand knowledge about the city.

Additional Information

Looking for part-time employment, night-shifts only, between 24hrs-30hrs per week, Mon-Fri. Available only after 4pm weekdays.

Timeline