Keely Smith
Calgary,Canada
Summary
Passionate and experienced Assistant General Manager with 4.5 years at Leopold’s Tavern Beltline, including 3.5 years in a leadership role. Known for delivering a five-star experience in a welcoming, fun, and high-energy neighborhood pub setting. Proven leader in training, staff development, and operations, with hands-on experience opening multiple locations and consistently supporting top-tier performance. Recognized for holding several top company sales records and stepping in as interim GM during key times. Ready to bring expertise and energy to support the successful opening and operation of a new Leopold’s Tavern location.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Leopold’s Tavern – Beltline
Calgary, AB
04.2021 - Current
- Lead daily operations at a flagship Leopold’s location, recognized as one of the top-performing locations in the company.
- Coordinated scheduling for front-of-house and back-of-house teams to meet demand.
- Analyzed customer feedback to improve menu offerings and dining experiences.
- Streamlined communication between departments resulting in improved collaboration.
- Oversaw compliance with health and safety regulations maintaining a safe environment.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Regularly act as General Manager for extended periods (1 month, 2–3x per year), overseeing full leadership responsibilities including staffing, inventory, admin, financials, and guest experience.
- Known for cultivating a welcoming and fun environment while upholding five-star service standards.
- Spearheaded hiring and onboarding of new team members, creating strong retention and a positive team culture.
- Use Toast POS, 7Shifts, AnyDay, and internal Marketman inventory systems to manage labor, costs, scheduling, tip payouts, and reporting.
- Maintain operational excellence, contributing to consistent top-ranking performance.
- Led daily operations ensuring exceptional guest service and efficient workflow.
- Developed staff training programs enhancing team performance and service quality.
Server & Shift Leader
Social Beerhaus
Calgary, AB
09.2019 - 11.2020
- Coordinated pre-shift meetings, daily goals, and section assignments.
- Served and managed large party bookings (up to 75 guests) with precision.
- Performed server cashouts and managed manual accounting inputs.
- Promoted guest satisfaction through deep menu knowledge and consistent service standards.
- Consistently ranked in top 5 for sales, upsells, and average tip percentage.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environment.
- Trained and mentored new servers on menu offerings and operational procedures to enhance team performance.
- Developed strong knowledge of craft beers, enhancing guests' experience through informed recommendations and pairings.
Expo & Hostess
Q Haute Cuisine
Calgary, AB
02.2018 - 10.2019
- Managed dish accuracy and presentation to chef’s high standards.
- Controlled flow between kitchen and service teams during peak hours.
- Delegated expo roles and service timing responsibilities.
- Coordinated shift paperwork using OpenTable and Word for menus, reservations, and allergy tracking.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Coordinated Banquet and wedding events, setup, menu layouts and executed service
- Cultivated daily menu with Chef and pinpointed allergies and substitutions needed to accommodate guests.
Education
High School Diploma -
William Aberhart
Calgary, AlbertaSkills
- Leadership development
- Store launch coordination
- Recruitment and employee engagement
- Operations management in high-volume settings
- Guest Experience & Service Culture
- Proficient in multiple POS platforms
- 7Shifts scheduling expertise
- Inventory, Invoicing & Cost Control
- ProServe & Compliance Standards
- Bilingual communicator in English and Spanish
- Training and development background
- Strategic planning skill
Certification
- ProServe Certification (Alberta)
- First Aid & CPR – St. John’s Healthcare Certificate
- Spanish Bilingual Certificate
- Brand Ambassador – Leopold’s Tavern
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working
Timeline
Assistant General Manager
Leopold’s Tavern – Beltline
04.2021 - Current
Server & Shift Leader
Social Beerhaus
09.2019 - 11.2020
Expo & Hostess
Q Haute Cuisine
02.2018 - 10.2019
High School Diploma -
William Aberhart