Keely Peckham
Toronto
Summary
Experienced in customer relationship management, consistently striving for high levels of customer satisfaction and retention. Utilizing persuasive communication techniques to drive sales and foster customer loyalty. Demonstrated track record of collaborating with team members to achieve sales objectives and maintain a positive store environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Steve Madden
06.2024 - Current
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Handled POS transactions efficiently while ensuring financial accuracy.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds following store policy.
Supervisor
Food Basics
05.2021 - Current
- Process POS transactions, including cash and credit purchases and refunds with accuracy.
- Promotes customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Server/Receptionist
Bualai Taste of Thai
06.2020 - 09.2020
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor of Commerce - Accounting
York University
Toronto, ON04.2027
OSSD -
Wexford Colligate School of The Arts
Toronto, ON01.2023
Skills
- Versatile Team Member
- Efficient learner
- Transaction Processing Skills
- Proficient in Task Prioritization
- Excels in High-Pressure Situations
- Outgoing personality
- Exceptional customer service
- Problem-solving skills
Volunteer History
Camp Leader, Rosewood Church of the Nazarene, Scarborough, Ontario, 07/01/18, 08/01/19,
- Performed daily Dialogues
- Performed actions to songs
- Helped with Leading Soccer & Basketball
- Responsible for watching & taking care of squads
- Watching over children in group settings of 75+
Volunteer, City of Toronto Shelter, Scarborough, Ontario, 12/01/19
- Lead games
- Lead cookie decorating
- Prepared arts & crafts
- Managed all different types of behaviours of children
Certification
- Food Handlers Certificate, 2021
- Smart Serve Certificate, 2024
- Retail Safe Certificate, 2024
Accomplishments
- Awarded “Employee of the Month” x2.
- Honour Roll - 2019-2023
Timeline
Sales Associate
Steve Madden
06.2024 - Current
Supervisor
Food Basics
05.2021 - Current
Server/Receptionist
Bualai Taste of Thai
06.2020 - 09.2020
- Food Handlers Certificate, 2021
- Smart Serve Certificate, 2024
- Retail Safe Certificate, 2024
Bachelor of Commerce - Accounting
York University
OSSD -
Wexford Colligate School of The Arts
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